Pass Guaranteed Quiz 2026 Oracle 1Z0-1064-26 High Hit-Rate Valid Test Sims

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| Section | Objectives |
|---|
| Topic 1: Oracle Fusion Service Overview | - Core Service Architecture
- 1. Fusion Service data model and components
- 2. Service request lifecycle management
- Service Configuration Basics
- 1. Basic setup and administration
- 2. Security roles and access control
|
| Topic 2: Service Request Management | - Case and ticket handling
- 1. Creation, routing, and assignment rules
- 2. SLAs and escalation management
- Customer interaction handling
- 1. Communication templates and notifications
- 2. Omnichannel support processes
|
| Topic 3: Field Service and Dispatch | - Field service operations
- 1. Work order management
- 2. Scheduling and dispatch rules
|
| Topic 4: Integrations and Extensions | - Integration capabilities
- 1. Third-party system integration
- 2. REST APIs and integration flows
|
| Topic 5: Reporting and Analytics | - Service analytics
- 1. Operational reporting
- 2. Dashboards and KPIs
|
| Topic 6: Knowledge Management | - Knowledge articles
- 1. Creation and lifecycle management
- 2. Search and recommendation usage
|
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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q73-Q78):
NEW QUESTION # 73
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Social network
- B. Service requests
- C. Contacts
- D. Sales opportunities
- E. Notes
Answer: A,B,D
NEW QUESTION # 74
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- B. Select View > Detach.
- C. Modify the Profile Value and save.
- D. Lock the Profile Option for editing.
- E. Unlock and publish the new selected profile value.
- F. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
Answer: A,C,E
NEW QUESTION # 75
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
- A. Your changes are isolated and do not impact other users' configuration environments or the production environment.
- B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
- C. Multiple users cannot use your sandbox at the same time.
- D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
Answer: A,D
NEW QUESTION # 76
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
- A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
- B. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- D. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
Answer: B
NEW QUESTION # 77
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
- C. Choose all optional result columns.
- D. Do not choose any optional criteria columns.
Answer: A,B,D
NEW QUESTION # 78
......
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