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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager |
| Exam Number: | 700-805 CRM |
| Related Certifications: | Cisco Customer Experience Specialization |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice |
| Available Languages: | English, Japanese |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Proctored test via Cisco authorized testing partner |
| Pre Condition: | Recommended for Cisco partner Renewals Managers; access to Cisco SalesConnect training resources. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html |
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Cisco 700-805試験は認定試験であり、Cisco Renewals Managerのスペシャリスト認定を候補者に獲得します。この認定は、シスコ製品とサービスの更新プロセスを管理する候補者の専門知識の検証であり、専門能力開発とキャリアの進歩へのコミットメントを示しています。また、新しいキャリアの機会を開き、候補者の獲得の可能性を高めます。
Cisco 700-805 試験は、55〜65の多肢選択問題から成る90分のテストです。候補者は、Cisco のライセンスモデル、契約管理の原則、および更新の管理に最適なベストプラクティスについての理解を示す必要があります。この試験は、顧客関係管理、販売方法論、および交渉スキルなど、更新と契約管理に成功するために必要なトピックもカバーしています。試験に合格することで、候補者は Cisco 製品とサービスの管理と更新に熟練していることを証明し、IT業界でのキャリアの展望を向上させ、新しい機会を開くことができます。
質問 # 128
Which approach should be applied when renewing a quote?
正解：D
解説：
A solutions led approach should be applied when renewing a quote. A solutions led approach focuses on understanding the customer's pain points, challenges, goals, and desired outcomes, and then proposing a solution that can address them effectively. A solutions led approach is different from a product led approach, which focuses on highlighting the features and benefits of a product or service without considering the customer's specific needs or situation. A solutions led approach can help create more value for the customer, as well as differentiate your offering from competitors. A solutions led approach can also help build trust and rapport with the customer, as well as increase their satisfaction and loyalty. By applying a solutions led approach when renewing a quote, you can demonstrate your commitment to helping the customer achieve their objectives, as well as showcase your expertise and credibility in providing the best solution for them
質問 # 129
What is the ideal licensing option?
正解：B
質問 # 130
An RM identifies that a customer is managing multiple A La Carte contracts across different business units during the Expand stage. Which action best reflects the RM ' s operational responsibility?
正解：B
解説：
During the Expand stage, the RM should use available Installed Base and renewal data to identify opportunities that can increase customer value and recurring revenue, then coordinate those opportunities with the appropriate commercial owner. Multiple A La Carte contracts across business units are a strong signal that the customer may benefit from consolidation into a broader Cisco Enterprise Agreement or another simplified commercial structure.
The RM ' s operational role is therefore to analyze the IB, quantify the fragmented contract footprint, identify overlap or consolidation potential, and build a fact-based expansion case. That information should then be shared with the Account Manager, who owns the broader commercial relationship and can position the opportunity with the customer.
Option A is incorrect because a CSM does not simply re-provision licenses into a new EA; an EA transition is a commercial and entitlement change that requires the appropriate sales and operational process. Option B is too passive because expansion opportunities should be identified and shaped proactively rather than waiting until T-60. Option C bypasses the Account Manager and violates proper commercial alignment.
The mature approach is to convert IB insight into a structured expansion opportunity, align internally, and then engage the customer through the correct account team motion.
Therefore, D is correct.
質問 # 131
What is the main purpose of CCW-R?
正解：D
質問 # 132
An RM is preparing the commercial strategy for an upcoming renewal. What critical input must the RM obtain from the CSM to ensure a value-led conversation with the customer?
正解：C
解説：
A value-led renewal conversation must be anchored in evidence that the customer has adopted the solution and realized measurable business value. The CSM is the primary source for this context because the CSM tracks customer health, adoption progress, use-case achievement, success metrics, and barriers to value realization throughout the lifecycle.
For the RM, these inputs are critical when building the commercial renewal strategy. Adoption metrics show whether the customer is actively consuming the purchased capabilities, while value realization proof points connect that consumption to outcomes such as improved productivity, reduced operational risk, increased efficiency, or achievement of the KPIs defined earlier in the lifecycle. These proof points allow the RM to position the renewal as continued investment in demonstrated business outcomes rather than merely as a contract-expiration event.
Option B is operationally important for quote and entitlement accuracy, but it does not create a value-led customer conversation. Option C may be relevant if technical issues create renewal risk, but open support cases are only one component of customer health. Option D is commercial input typically owned through Sales, pricing, or deal-desk processes and would make the conversation price-led rather than value-led.
Therefore, the RM should obtain current adoption metrics and documented value realization evidence from the CSM, making A the correct answer.
質問 # 133
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