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| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 22% | - Common OS issues
|
| Operating Systems | 31% | - Other operating systems
|
| Operational Procedures | 22% | - Safety and environmental procedures
|
| Security | 25% | - Security practices
|
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NEW QUESTION # 275
An employee is trying to connect their company laptop to an airport's Wi-Fi during a business trip.
Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?
Answer: C
Explanation:
Reconnecting to the network and reading the pop-up carefully is necessary because many public Wi-Fi networks require users to interact with a captive portal (such as accepting terms) before providing internet access.
NEW QUESTION # 276
A company is implementing the 3-2-1 backup rule. Which of the following should the company do?
Answer: A
Explanation:
The 3-2-1 backup rule is specifically about number of copies, diversity of media, and offsite storage. "2" in 3-
2-1 means using two different types of media. The All-in-One guide states the rule plainly: "keep at least three copies of your data on at least two different types of media... and store at least one copy offsite." Mike Meyers' Lab Manual repeats the same definition word-for-word, emphasizing two different media types and one off-site copy.
Quentin Docter explains the same method and gives an example: original data plus an on-site backup, plus "a third copy... off site," such as backing up to the cloud.
Given the options, only D directly satisfies the "two different media" requirement. Option C contradicts the offsite requirement, option B invents a testing interval not defined by 3-2-1, and option A is about backup types rather than the core 3-2-1 rule. Therefore D is correct.
NEW QUESTION # 277
A technician is assisting a customer who is experiencing frequent network issues. The customer asks whether other clients have experienced similar issues and how those situations were handled. Which of the following is the best way for the technician to respond?
Answer: D
Explanation:
The technician should not disclose information about other customers' issues, environments, or outcomes because that violates professional confidentiality expectations. Instead, the best response is to explain the general troubleshooting process the technician will follow-such as gathering symptoms, checking logs
/connection status, isolating whether the problem is local vs. ISP, testing known-good hardware, and documenting results-without referencing other clients' specific cases. Quentin Docter emphasizes that as a computer professional you must uphold confidentiality and ensure sensitive information "goes no further," reinforcing that you should not reveal work-related details to others. The All-in-One guide similarly states that anything you see or are told should be treated as a "personal confidence" and not repeated to customers or others, underscoring why option A is inappropriate. Mike Meyers' Lab Manual echoes this privacy expectation: treat what you see as confidential and handle customers' private materials appropriately. Option B dismisses the customer's concern, and option D is unprofessional and speculative.
References: Quentin Docter - CompTIA A+ Complete Study Guide (Documentation & Professionalism:
confidentiality); Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (Safety
/Professionalism: rule of confidentiality); Mark Soper - Mike Meyers' A+ Lab Manual (Professionalism:
confidentiality and privacy).
NEW QUESTION # 278
Which of the following allows users to prevent malware installation and the disclosure of sensitive information?
Answer: D
Explanation:
Threat education teaches users how to recognize and avoid malicious content and unsafe behaviors, helping prevent malware installation and reducing the risk of disclosing sensitive information through social engineering or user error.
NEW QUESTION # 279
Which of the following types of malware would most likely be detected when observing unusually high CPU usage?
Answer: C
Explanation:
The correct answer is C. Cryptominer . Cryptominer malware secretly uses a victim computer's processing resources to mine cryptocurrency for an attacker. Because cryptocurrency mining requires heavy computation, this malware commonly causes unusually high CPU or GPU usage. The All-in- One Exam Guide explains that cryptominers take control of a computer's hardware resources to mine cryptocurrency and that a telltale sign may be inexplicably high GPU or CPU utilization. The Mike Meyers/Mark Soper material states the same concept: cryptominer malware uses the target system's CPU or GPU, and one sign of infection is unexplained high resource usage. A keylogger records keystrokes, a Trojan disguises itself as legitimate software while performing malicious actions, and a rootkit hides itself using low-level OS access. Those malware types can be dangerous, but high CPU usage most strongly points to a cryptominer.
NEW QUESTION # 280
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