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| Section | Weight | Objectives |
|---|---|---|
| Object Manager and Lightning App Builder | 20% | - Standard and custom objects - Lightning record pages and components - Lightning App Builder and page layouts - Fields, relationships, and schema |
| Data and Analytics Management | 17% | - Data validation and deduplication - Data import/export tools - Data security and quality - Reports and dashboards |
| Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Productivity and Collaboration | 10% | - Chatter configuration - Activities, tasks, and events - Email and calendar integration |
| Service and Support Applications | 10% | - Entitlements and service contracts - Case management - Knowledge and support tools |
| Sales and Marketing Applications | 10% | - Campaigns and products - Lead and opportunity management - Forecasts and sales processes |
| Configuration and Setup | 15% | - Company and org settings - User management and security - Profile and permission sets - Sharing model and access controls |
| Workflow/Process Automation | 15% | - Automation best practices - Approval processes - Salesforce Flow |
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NEW QUESTION # 40
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
Answer: C
NEW QUESTION # 41
Universal Containers is trying to improve the user experience when searching for the tight status on a case.
The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?
Answer: B
Explanation:
Explanation
Support processes allow you to define different status values for different record types on cases.
References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5
NEW QUESTION # 42
Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?
Answer: D
NEW QUESTION # 43
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 daysto check in with the customer.
which two automation tools should the administrator use?
Choose 2 answers
Answer: A,B
Explanation:
Explanation
Process builder can be used to create a record-triggered flow thatexecutes when an opportunity is closed as won and creates a follow-up task for the owner. Field update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days.
References:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5https://help.salesforce.com/s/art
NEW QUESTION # 44
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
Answer: C
NEW QUESTION # 45
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