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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	15%	- Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions
Topic 2: Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations
Topic 3: Fundamentals	9%	- Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities
Topic 4: App Administration	10%	- Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Manage integrations and workflows - Configure app permissions and settings
Topic 5: User Lifecycle Management	14%	- Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management
Topic 6: Enabling Slack Success	15%	- Promote best practices and user adoption - Use analytics and reporting to measure engagement - Create help channels for user support - Drive organizational collaboration and productivity
Topic 7: Channel & User Group Administration	28%	- Convert public channels to private channels - Implement channel naming conventions and best practices - Manage default channels and required channels - Configure channel management policies - Manage user groups and channel permissions

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Salesforce Certified Slack Administrator Sample Questions (Q22-Q27):

NEW QUESTION # 22
At which point in the process should you claim your relevant domains for your Enterprise Grid organization?

A. As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.
B. Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.
C. Any time. Workspaces created prior to domain claiming will be shut down automatically.
D. Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.

Answer: A

Explanation:
According to Slack's best practices:
"Claim your domains as soon as possible. This process is not retroactive - workspaces created before claiming domains will continue to exist independently unless manually migrated." Thus, prompt domain claiming ensures better control and prevents users from unintentionally creating ungoverned workspaces.
(Reference: Slack Administration Study Guide - Domain Management in Enterprise Grid)
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NEW QUESTION # 23
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?

A. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
B. Remove the user from all of their channels in bulk using the External People menu.
C. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
D. Disconnect all shared connection points with the offensive user's organization using the Connections menu.

Answer: B

Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 24
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A. Use an Admin API to manage and approve apps automatically.
B. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
C. Turn on app approvals, and have users individually request to install each app.
D. Pre-approve daily productivity apps, and restrict apps that are not commonly used.

Answer: B

Explanation:
Slack best practices recommend:
"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance." Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre- approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.
(Reference: Slack Administration Study Guide - App Management Best Practices)
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NEW QUESTION # 25
You're overseeing the workspace design for your organization's launch of Slack Enterprise Grid. You want to prioritize ease of administration for channels, workspaces, users, and user groups.
Which is the most important step when setting up your workspaces?
(Select the best answer.)

A. Minimize the number of multi-workspace channels to administer.
B. Take into account the cultural dynamics within the company.
C. Ensure users can frequently and easily switch between workspaces throughout the day.
D. Identify an appropriate set of Workspace Owners and Admins for each workspace.

Answer: D

Explanation:
Slack Enterprise Grid best practices emphasize:
"Assigning the right Workspace Owners and Admins for each workspace is critical for maintaining ease of administration, clear governance, and efficient management of channels, members, and policies." While minimizing multi-workspace channels (A) and considering culture (B) are important, selecting strong admin leadership (D) has the most direct impact on administrative efficiency. Frequent workspace switching (C) does not impact administrative setup directly.
(Reference: Slack Administration Study Guide - Enterprise Grid Workspace Setup)
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NEW QUESTION # 26
A team member is managing a long-term project that involves collaborating with internal and external users via Slack.
Which statement is true about users managing the channel once the project work concludes?

A. The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.
B. Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.
C. The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.
D. Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.

Answer: C

Explanation:
Slack's policy specifies:
"When a user creates a channel, they are automatically assigned the Channel Manager role for that channel and can manage actions such as archiving when the project is complete." There is no need to promote the user to Workspace Admin (A). Slack does not automatically archive channels based on inactivity (B) unless using external tools. Slack doesn't have a native automatic expiration feature for channel deletion (D).
(Reference: Slack Administration Study Guide - Channel Manager Roles and Responsibilities)
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NEW QUESTION # 27
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