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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement)
Topic 2: Four Dimensions of Service Management	- Organizations and people - Partners and suppliers - Information and technology - Value streams and processes
Topic 3: ITIL Service Value System (SVS)	- Governance - Service value chain - Guiding principles - Opportunity, demand, and value - Continual improvement
Topic 4: Key Concepts of Service Management	- Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship

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EXIN ITIL 4 Foundation Sample Questions (Q199-Q204):

NEW QUESTION # 199
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A. Value streams and processes
B. Organizations and people
C. Information and technology
D. Partners and suppliers

Answer: B

NEW QUESTION # 200
Which component is focused on the activities needed by an organization to help it co-create value?

A. Continual improvement
B. Guiding principles
C. Practices
D. Service value chain

Answer: D

NEW QUESTION # 201
When should the effectiveness of a problem workaround be assessed?

A. Whenever the problem is resolved
B. Whenever the workaround is used
C. Whenever the workaround becomes a known error
D. Whenever the problem is prioritized

Answer: B

NEW QUESTION # 202
Which statement about outcomes is CORRECT?

A. An outcome can be enabled by more than one output
B. An outcome is a tangible or intangible activity
C. Outcomes are how the service performs
D. An output can be enabled by one or more outcomes

Answer: A

NEW QUESTION # 203
Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A. Organizations and people
B. Value streams and processes
C. Information and technology
D. Partners and suppliers

Answer: B

NEW QUESTION # 204
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