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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management

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1Z0-1064-26 Valid Exam Topics & 1Z0-1064-26 Trustworthy Dumps

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The User Group selected for authoring articles has been set to 'External".
B. The Base Locale for the articles has not been enabled in the correct language.
C. Users have not been given the "Knowledge Analyst" role.
D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Answer: C

NEW QUESTION # 68
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
B. Configure your self-registrations so that they are automatically approved.
C. Configure the self-registrations to restrict registration to only existing Contacts.
D. Disable the anonymous access option in your DCS application.

Answer: B,C,D

NEW QUESTION # 69
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Answer: C

NEW QUESTION # 70
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Themes
B. Objects
C. Reports
D. Object workflow
E. Fields
F. Exports
G. Roles and privileges
H. Icons

Answer: B,C,E,F

NEW QUESTION # 71
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B. Modify the original base locales of the articles to match the target language.
C. Enable new locales for the languages to be used and provision designated users to translate the articles.
D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

Answer: C

NEW QUESTION # 72
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