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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Smartforms	8% - 12%	- Create and manage Smartform templates - Features and use cases of Smartforms
Topic 2: Mobile SAP Field Service Management Application	11% - 20%	- Accept, execute, and close service calls - Features and capabilities of mobile app
Topic 3: Crowd Workforce	<8%	- Concept and benefits of Crowd Service - Manage crowd workforce assignments
Topic 4: Planning and Dispatching	11% - 20%	- Features of planning and dispatching module - Create, assign, and manage service calls and resources
Topic 5: Master Data Management	<10%	- Create, maintain, and integrate master data - Components and data model of MDM
Topic 6: Integrations	<8%	- Integration with SAP and third-party systems - End-to-end integration scenarios
Topic 7: Analytics and Reports	<10%	- Access and use reporting tools - Generate and interpret reports for decision-making
Topic 8: Architecture and Administration	11% - 20%	- Company settings, permissions, and business rules configuration - Architectural components of SAP FSM
Topic 9: Customer Self-Service	<8%	- Self-service portal and process flow - Service request creation and execution

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SAP Certified - SAP Field Service Management Sample Questions (Q50-Q55):

NEW QUESTION # 50
Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.

A. SAP Community Members
B. SAP Expert Team
C. Customer support representatives
D. Marketing specialists

Answer: B

NEW QUESTION # 51
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.

A. False
B. True

Answer: B

NEW QUESTION # 52
Which of the following statements are correct?
There are two correct answers.

A. Admin Policy Groups define what the user can do on company level.
B. Roles define what the user can do on company level.
C. Roles define what the user can do on account level.
D. Admin Policy Groups define what the user can do on account level.

Answer: A,C

NEW QUESTION # 53
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.

A. Creating activity summaries
B. Filtering on the planning list
C. Filling smartforms
D. Predicting assignment duration

Answer: A,B,D

NEW QUESTION # 54
What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.

A. Heavy customization
B. The need for rapid market expansion
C. Developing a global workforce
D. The need for a proven implementation framework
E. Navigational support to mitigate complexity

Answer: D,E

NEW QUESTION # 55
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