L5M9復習攻略問題、L5M9試験番号

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
Topic 2: Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Lean operations and waste reduction
  • 3. Benchmarking techniques
Topic 3: Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
Topic 4: Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Definitions of operations and operations management
  • 3. Operations management in different types of organisations
- Critically assess the objectives and strategies of operations management
  • 1. Top down and bottom up perspectives of operations strategy
  • 2. The stages of development of operations strategy
  • 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 4. From implementing to supporting to driving strategy
  • 5. Order qualifying and order winning objectives

>> L5M9復習攻略問題 <<

L5M9試験番号、L5M9試験復習赤本

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CIPS Operations Management 認定 L5M9 試験問題 (Q54-Q59):

質問 # 54
Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

正解：D

解説：
The correct answer is 2. Firstly the statement is true TPM and JIT are examples of TQM- so discount options 3 and 4. Between 1 and 2 - 1 is incorrect as BPR is not a form of TQM but statistical process control is. This is from p.107. There are 6 types of TQM- do learn these all for the exam- it's known to come up frequently in the exam.


質問 # 55
The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

正解：C

解説：
Firstly the statement is false- so you can discount options 1 and 2. It is false because corporate objectives are set first- these are then used to create functional objectives for each of the business departments. This is from p.34 of the study guide. [Later in the chapter it does go on to talk about top-down and bottom-up formation of strategy, which may be confusing. It is possible to build a strategy from the bottom up (i.e. from department level to corporate level) but strategy and objectives are not the same thing. Objectives are always set top-down].


質問 # 56
Which of the following will increase 'order winning' objectives of a retail organisation?

正解：D

解説：
4 is the correct answer. Here you're looking for the answer which will ensure a customer always picks this business over competitors. Of the four options given, loyalty is the only one that would make sense. Remember 'order winners' are the 'customers' justification for their purchase of a product or service'- this is a direct quote from P.43


質問 # 57
Managing Events and Relationships is a key application of Operations Management in which sector?

正解：C

解説：
The correct answer is retail. Retail stores will often do promotions for different items at different times of the year (e.g. Trees at Christmas, Chocolate Eggs at Easter, BBQs in the summer). The other sectors listed do not do events in the same way or to the same extent (if at all). See p.63 for more on Operations in the Retail sector.


質問 # 58
A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X. What is this an example of?

正解：D

解説：
This is fail safing. Fail safing is a design feature that prevents a failure. In this case, it prevents ice being dropped on the floor if there is no cup there. There are some good examples of this on p.102


質問 # 59
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