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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Identify gaps between requirements and standard capabilities - Understand current state architecture - Document customer business needs, value and vision |
| Topic 2: Test and Deploy | 13% | - Deployment planning and execution - Testing strategy and scenario design - User acceptance testing management |
| Topic 3: Solution Design | 36% | - Define security and data access model - Understand deployment tools and best practices - Define future state architecture - Map Energy and Utilities Cloud components to requirements - Design future state business processes - Validate data model fitment |
| Topic 4: Implementation | 38% | - Initial setup and configuration - Data migration and integration - Industry-specific component setup - Product and pricing configuration - Order Capture setup - Contract management configuration - Post-sales process enablement - License and access management |
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NEW QUESTION # 56
An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9
Answer: A
Explanation:
Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud. Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information. Reference = Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement: https://www.salesforce.com/products/marketing-cloud/overview/
NEW QUESTION # 57
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
Answer: A,B
Explanation:
These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.
Reference = Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce's strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals.
https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 58
An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?
Answer: C
Explanation:
To calculate the estimated monthly amount a customer needs to pay for their commodity usage, configuring Energy and Utilities Cloud CPQ to use usage-based pricing is the most appropriate approach. This method allows for the calculation of charges based on the actual consumption of the commodity, which can vary from month to month. Usage-based pricing provides the flexibility to accurately reflect a customer's consumption patterns in their billing, offering a transparent and fair pricing model that aligns with the variable nature of commodity usage. Reference = Salesforce Industries CPQ documentation details how to configure and use usage-based pricing, emphasizing its suitability for industries where consumption can vary significantly, such as energy and utilities: https://help.salesforce.com/articleView?id=cpq_usage_based_pricing.htm&type=5
NEW QUESTION # 59
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers
Answer: B,E
NEW QUESTION # 60
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?
Answer: B
Explanation:
To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination. Reference = The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments: https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 61
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