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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Practices Overview - Guiding Principles - Continual Improvement - Governance - Service Value Chain
The Four Dimensions of Service Management	- Information and Technology - Partners and Suppliers - Value Streams and Processes - Organizations and People
Service Management Key Concepts	- Value and Value Co-creation - Service Relationships - Service Offerings

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EXIN ITIL 4 Foundation Sample Questions (Q237-Q242):

NEW QUESTION # 237
What is defined as 'the role that uses services'?

A. Service consumer
B. Sponsor
C. Customer
D. User

Answer: D

NEW QUESTION # 238
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Collaborate and promote visibility
B. Optimize and automate
C. Think and work holistically
D. Focus on value

Answer: C

NEW QUESTION # 239
Which practice provides a single point of contact for users?

A. Change control
B. Incident management
C. Service desk
D. Service request management

Answer: C

NEW QUESTION # 240
What is a service?

A. A tangible or intangible deliverable of an activity
B. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
D. A possible event that could cause harm or loss, or make it more difficult to achieve objectives

Answer: B

NEW QUESTION # 241
Which directly assists with the diagnosis and resolution of simple incidents?

A. Scripts for collecting user information
B. Fulfillment of service requests
C. Use of shift working patterns
D. Creation of a temporary team

Answer: A

Explanation:
Explanation/Reference:

NEW QUESTION # 242
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