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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 2: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 3: Service Request Management	25%	- Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing
Topic 4: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Topic 5: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Topic 6: Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a new component.
B. Assign object access roles to an administrative user.
C. Assign the new business object to a page.
D. Map a Visual Builder Cloud Service business object to the object API.

Answer: B,D

NEW QUESTION # 75
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Add fields from the advanced search functionality.
B. Grant the agent Administrator permissions to add new search filters.
C. Create several personalized searches and create them to each other.
D. Create a new search through the application composer.

Answer: D

NEW QUESTION # 76
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Select the Manage Capacities task.
B. Modify the default values in the Capacity fields for the channels.
C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

Answer: B,D

NEW QUESTION # 77
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Active at the same time in order to begin working on another new object.
B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C. Your changes are isolated and do not impact other users' configuration environments or the production environment.
D. Multiple users cannot use your sandbox at the same time.

Answer: B,C

NEW QUESTION # 78
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B. Adjust permissions on all customer's profiles.
C. Adjust the inbound message filters.
D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

Answer: A

NEW QUESTION # 79
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