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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 2	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 3	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 4	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.
Topic 5	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 6	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.

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Salesforce Certified Slack Administrator Sample Questions (Q209-Q214):

NEW QUESTION # 209
A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?

A. Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
B. Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
C. Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request customer emoji uploads.
D. Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.

Answer: A

NEW QUESTION # 210
You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal, and Contractors.
An executive wants to create a communication channel with everyone in the IT and Internal workspace, but not Contractors.
What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?
(Select the best answer.)

A. Create a multi-workspace channel between the IT and Internal workspaces.
B. Create a channel in the IT workspace, and invite members from the Internal workspace as guests.
C. Create an org-wide channel, and exclude the Contractors workspace.
D. Create a Slack Connect channel between the IT and Internal workspaces.

Answer: A

Explanation:
Slack recommends:
"Multi-workspace channels allow you to share a channel between select workspaces within an Enterprise Grid org, enabling collaboration across designated workspaces while keeping others excluded." Org-wide channels (A) include all members by default. Slack Connect (B) is for external organizations, not internal collaboration. Inviting Internal members as guests (C) is unnecessary and inefficient.
(Reference: Slack Administration Study Guide - Multi-Workspace Channels)
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NEW QUESTION # 211
You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.
You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.
Which plan(s) fit the requirement?

A. Free, Pro, Business+, and Enterprise Grid
B. Enterprise Grid only
C. Business+ and Enterprise Grid
D. Pro, Business+, and Enterprise Grid

Answer: C

Explanation:
Slack's feature availability by plan states:
"SAML-based SSO is supported on Business+ and Enterprise Grid plans."
Pro and Free (B, C) plans do not support SAML SSO. Enterprise Grid only (A) is too restrictive - Business+ also supports it.
(Reference: Slack Administration Study Guide - Authentication and SSO Options)
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NEW QUESTION # 212
What are the main benefits of Workflow Builder? (Choose all that apply.)

A. Developers and engineers can easily automate efficiencies in their development.
B. It supports integration with various third-party apps for easy data transfer between services.
C. Templates are available for download.
D. Non-developers can easily automate business processes.

Answer: A,C

NEW QUESTION # 213
You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)

A. Delete social channels that have been inactive for more than 90 days.
B. Delete or consolidate some of the social channels since there are too many.
C. Create a new Social workspace, and move the relevant channels to that workspace.
D. Create a new Social workspace, and make all the channels multi-workspace.

Answer: C

Explanation:
Slack recommends:
"When social channels overwhelm the workspace and impact findability of work-related content, creating a separate workspace for social and community discussions helps maintain focus and discoverability." Simply deleting channels (B, D) risks damaging community culture. Making channels multi-workspace (A) doesn't solve workspace clutter - it just duplicates visibility.
(Reference: Slack Administration Study Guide - Workspace Design for Scalability and Discoverability)
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NEW QUESTION # 214
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