Free PDF Quiz 2026 Oracle 1Z0-1064-26–The Best Practice Test Engine

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Topic 2: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 3: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 4: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 5: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 6: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q59-Q64):

NEW QUESTION # 59
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.
B. Add the Password Reset component to your DCS application.
C. Instruct users that they can only change their password by chatting with an agent.
D. Enable the "Password Reset" option in the User Administration component.

Answer: A

NEW QUESTION # 60
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Do not choose any optional criteria columns.
B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D. Choose all optional result columns.

Answer: A,B,C

NEW QUESTION # 61
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Sales opportunities
B. Contacts
C. Notes
D. Service requests
E. Social network

Answer: A,D,E

NEW QUESTION # 62
Which two are true characteristics about the lifecycle of a service request?

A. "Customer working" is one of the five seeded status types.
B. If required, users can manually set the "Closed" status for a service request.
C. "Closed" status is set by an automatic job after a specified number of days.
D. Users can reopen a service request when the status is set to "Resolved".
E. Users can reopen a service request when the status is set to "Closed".

Answer: C,D

NEW QUESTION # 63
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Service request links
B. Knowledge management language locales
C. Default timezone
D. Default chat channel preferences
E. Knowledge management article links
F. Product and category filtering
G. Default notification preferences
H. Default communication preferences

Answer: A,B,E,F

NEW QUESTION # 64
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