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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Configure field service applications	20–25%	- Configure core settings and administration areas - Configure service agreements, booking rules, and settings - Configure incident types, service tasks, and products - Configure resources, resource types, and resource roles
Schedule and dispatch work orders	15–20%	- Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements - Configure and use resource scheduling optimization (RSO) - Use schedule board, schedule assistant, and resource optimization
Implement Microsoft Power Platform	5–10%	- Extend functionality with customizations and solutions - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI
Manage work orders and customer assets	25–30%	- Manage customer assets, asset hierarchies, and service history - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements
Manage inventory and purchasing	5–10%	- Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog
Manage the Field Service mobile app	5–10%	- Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q191-Q196):

NEW QUESTION # 191
You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?

A. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
B. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
C. Set Real Time Mode to Yes on the Schedule Assistant view.
D. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.

Answer: B

Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources

NEW QUESTION # 192
A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics
365 Field Service mobile app, but cannot find the option to launch it.
You need to advise the new technician on the first step they should take.
What should you suggest?

A. Ensure Microsoft Teams is installed on their mobile device.
B. Ensure the Remote Assist app is installed on their mobile device.
C. Ensure their mobile app and Remote Assist passwords are the same.
D. Ensure they are set up as a Bookable Resource.

Answer: D

NEW QUESTION # 193
You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.
You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 365. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.
You need to resolve this issue.
What should you do before selecting Save and Publish?

A. 1. Navigate to the app designer.
2. Under the work order, ensure the custom form is set to be visible.
B. 1. Navigate to the work order form.
2. Select Enable Security Roles and Display to only these selected Security Roles
3. Ensure the Field Service Dispatcher role is applied to the form.
C. 1. Navigate to the work order form.
2. Select Enable Security Roles
3. Ensure Enabled for Fallback is selected.
D. 1. Navigate to the app designer.
2. In the site map designer, ensure the work order area is present.

Answer: C

NEW QUESTION # 194
Which three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.

A. Reorder Point
B. Quantity Allocated
C. Inventory Status
D. Quantity on Order
E. Quantity Sold

Answer: A,B,C

Explanation:
https://community.dynamics.com/crm/b/crmandunifiedservicedesk/archive/2016/09/01/field- service-purchasing-and-inventory

NEW QUESTION # 195
Drag and Drop Question
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
https://www.microsoft.com/en-us/download/confirmation.aspx?id=53586
Check - Twilio Integration Guide

NEW QUESTION # 196
......

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