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CIS-SM Certification Experience & Skills

The CIS-SM certification experience and skills you acquire relate directly to the specific tasks you will perform as a ServiceNow consultant. The experience you will acquire builds on your existing professional experience as an industry expert in service management.

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Free PDF 2026 CIS-HR: Certified Implementation Specialist-Human Resources Updated Mock Exams

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The CIS-HR certification exam is aimed at professionals who are interested in implementing and managing the ServiceNow Human Resources module. Certified Implementation Specialist-Human Resources certification is designed to validate the knowledge and skills of individuals who work with ServiceNow HR. CIS-HR Exam covers a broad range of topics, including HR case management, HR service delivery, HR reporting and analytics, and HR security and compliance.

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q17-Q22):

NEW QUESTION # 17
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

A. Any HR professional
B. Only an HR Manager
C. Only an HR Admin
D. Only the assigned to person

Answer: B

Explanation:
Reference: https://community.servicenow.com/community?id=community_articleandsys_id=95ef3353db2b1700feb1a851ca961945

NEW QUESTION # 18
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
B. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
C. You must change Scope for the script includes to work.
D. You must create a custom ACL to allow the script includes to work.

Answer: B

Explanation:
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087

NEW QUESTION # 19
In the HR Guided Setup Module, why are some tasks locked in the Task view?

A. They require other tasks to be completed first.
B. They require a plugin to be activated first.
C. They require an elevated role to access.
D. They are deprecated tasks that should not be completed.

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/r_HRTaskViewPage.html

NEW QUESTION # 20
When does the HR Template populate information on the HR Case form?

A. When the HR Case Type is selected.
B. When the Opened for person is selected
C. When the HR service is selected on the HR Case Creation form.
D. When the Assignment group is selected.

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/task/configure-hr-case-template.html

NEW QUESTION # 21
How many User Criteria Records may be applied to a single KB or KB Article?

A. Only two
B. Unlimited
C. Only one
D. Only three

Answer: A

Explanation:
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0550924

NEW QUESTION # 22
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