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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Topic 2: Business Acumen	30%	- Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning
Topic 3: Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing
Topic 4: Customer Success Foundation	10%	- Define customer experience - Explain recurring revenue financial implications - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle
Topic 5: Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics

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Cisco Renewals Manager Sample Questions (Q61-Q66):

NEW QUESTION # 61
What is the key implication on-time renewals have for an IT provider company?

A. no major impact if sales are on plan
B. recurring business is preserved
C. incentives will be paid
D. improved customer satisfaction

Answer: D

NEW QUESTION # 62
What is the Customer Success Plan?

A. tool for reporting TAC cases to management
B. living repository that gathers key information, action plan, health measurement and KPIs into one actionable document
C. internal-only document that captures all account activities
D. document capturing a comprehensive view of all customer health scores

Answer: B

NEW QUESTION # 63
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?

A. A limited time discount applied to Cisco products and/or services.
B. A priority discount applied to third-party products for perpetuity.
C. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
D. A discount applied to refurbished or reused Cisco hardware that includes service contracts.

Answer: B

NEW QUESTION # 64
Which licensing model is the most complex for a customer to manage?

A. Subscription
B. A La Carte
C. Managed service agreement
D. Enterprise agreement

Answer: C

NEW QUESTION # 65
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users.
The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?

A. Prepare a Partner Branded Managed Service deal.
B. Suggest a simplified discount DSA with the total of licenses from each product Cisco One and Webex.
C. Propose to migrate to perpetual model.
D. Ask Cisco team to engage into a Smart Account or Enterprise Agreement annd propose a creation of a Customer Success Plan.

Answer: D

NEW QUESTION # 66
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