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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Topic 2: Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans - SR creation, lifecycle and processing
Topic 3: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 4: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 5: Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration
Topic 6: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q16-Q21):

NEW QUESTION # 16
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.
B. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
C. Milestones are commitments to handle SRs within certain timelines.
D. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

Answer: B,D,E

NEW QUESTION # 17
Which three types of data are included in the interaction associated with a normal call flow?

A. Service Request create date
B. Channel
C. Agent name
D. Start time of the call
E. Contact name

Answer: A,C,E

NEW QUESTION # 18
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status, Problem Description
B. Title, Category, Severity, Status
C. Title
D. Title, Status
E. Title, Category, Severity

Answer: B

NEW QUESTION # 19
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Enable new locales for the languages to be used and provision designated users to translate the articles.
B. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D. Modify the original base locales of the articles to match the target language.

Answer: A

NEW QUESTION # 20
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Roles and privileges
B. Reports
C. Icons
D. Object workflow
E. Objects
F. Fields
G. Exports
H. Themes

Answer: B,E,F,G

NEW QUESTION # 21
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