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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. Customer loyalty and retention strategies 3. B2B and B2C commerce use cases
Topic 2: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Explain customer-centric business transformation 3. Position SAP Customer Experience portfolio value
Topic 3: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Integration with SAP Business Suite 2. Lead-to-cash processes 3. Omnichannel customer engagement - SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. SAP Emarsys and customer engagement 3. SAP Sales Cloud and Service Cloud positioning 4. Customer data and experience management

Section

Weight

Objectives

Topic 1: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. Customer loyalty and retention strategies
3. B2B and B2C commerce use cases

Topic 2: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Explain customer-centric business transformation
3. Position SAP Customer Experience portfolio value

Topic 3: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Integration with SAP Business Suite
2. Lead-to-cash processes
3. Omnichannel customer engagement

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. SAP Emarsys and customer engagement
3. SAP Sales Cloud and Service Cloud positioning
4. Customer data and experience management

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Sales Cloud Version 2
B. SAP Commerce Cloud
C. SAP Emarsys
D. SAP Customer Data

Answer: D

NEW QUESTION # 32
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Organization design
B. Cross-functional alignment
C. Data privacy and management
D. Talent development
E. Absence of agile technology development

Answer: A,B,D

NEW QUESTION # 33
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Complex and costly upgrades from custom extensions
B. Efficient operations of IT security and efficiency
C. Rapid, continuous innovation by running the latest software version
D. Data quality and consistency challenges
E. Better process execution through improved data quality

Answer: B,C,E

NEW QUESTION # 34
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Deliver personalized content
C. Route sales orders
D. Create quotation versions

Answer: A,B

NEW QUESTION # 35
What is SAP Customer Data Cloud designed to do?

A. Connect information from a single source.
B. Manage customer identities, consent, and preferences.
C. Execute end-to-end loyalty campaigns.
D. Provide multiple views of the customer.

Answer: B

NEW QUESTION # 36
......

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