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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Planning & Solution Design25%- Design Sales Cloud solution
  • 1. Design account and contact management
  • 2. Design opportunity management
  • 3. Design lead management process
- Define data model requirements
  • 1. Custom objects design
  • 2. Field-level security
  • 3. Record types and page layouts
- Design user adoption strategy
  • 1. Change management
  • 2. Training requirements
Customer Discovery15%- Determine the scope and business objectives
  • 1. Identify key stakeholders
  • 2. Define business requirements
  • 3. Assess current business processes
- Conduct discovery sessions
  • 1. Capture success criteria
  • 2. Understand sales methodology
  • 3. Document pain points and challenges
Migration & Data Management10%- Data quality management
  • 1. Matching rules
  • 2. Duplicate rules
- Data migration strategy
  • 1. Data validation rules
  • 2. Data mapping
  • 3. Data loader configuration
Salesforce Configuration25%- Implement automation
  • 1. Approval processes
  • 2. Flow Builder
  • 3. Process Builder
- Set up Sales Cloud features
  • 1. Configure Einstein Activity Capture
  • 2. Set up Salesforce Engage
  • 3. Configure lead scoring
- Configure reporting and dashboards
  • 1. Dashboard components
  • 2. Custom report types
  • 3. Standard and custom reports
Analytics & Insights10%- KPI measurement
  • 1. Report on business outcomes
  • 2. Define success metrics
- Configure analytics features
  • 1. Forecasting configuration
  • 2. Sales Cloud Einstein features
  • 3. Einstein Analytics basics
Integration & Optimization15%- Integration requirements
  • 1. Calendar integration
  • 2. Third-party integrations
  • 3. Email integration
- Performance optimization
  • 1. Lightning Experience optimization
  • 2. Salesforce Mobile app configuration
- Ongoing support and maintenance
  • 1. User adoption monitoring
  • 2. Release management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q112-Q117):

NEW QUESTION # 112
Cloud Kicks wants to know how many closed won Opportunities a Campaign has generated over the last 30 days. Which two steps should the consultant take to meet this requirement using standard functionality?
Choose 2 answers

Answer: A,D


NEW QUESTION # 113
Northern Trail Outfitters published detailed activity measures for its sales teams 6 months ago. The VP of sales has noticed that the number of sales activities reps have logged has increased to meet the new standards, but the actual number of booking activities remains low. The VP suspects that sales reps misunderstand the activity measures process.
What should the consultant recommend?

Answer: C

Explanation:
Since the VP of Sales at Northern Trail Outfitters has observed an increase in logged activities but low booking numbers, it's likely that sales reps need guidance on how to engage in more meaningful and targeted interactions. Training on targeted interactions can help reps understand which types of activities contribute to booking success, ensuring they are not just meeting activity quotas but also driving meaningful results.
* Improving Understanding of Sales Activities: By training reps on targeted interactions, they can better identify high-value activities that lead to conversions and bookings, as opposed to simply logging activities for compliance.
* Aligning Activities with Outcomes: This approach helps reps focus on quality over quantity, enabling them to connect with prospects in ways that are more likely to result in bookings.
Option A (Sales Engagement and Cadences) would be useful for structured outreach but does not address the need for understanding specific types of interactions, and Option C (reevaluating Opportunity stages) is unrelated to activity measures. For guidance on sales training strategies, refer to Salesforce's Sales Enablement resources.


NEW QUESTION # 114
UC need to see customers purchasing activity on Accounts, contacts and contracts detailed pages, how could this be done?

Answer: C


NEW QUESTION # 115
Which of the following is a typical challenge for a sales organization? (Select all that apply)

Answer: A,D,E


NEW QUESTION # 116
Universal Containers has noticed a sizeable decrease in the number of sales representatives who are meeting their quotas. What should be evaluated to determine the cause of this decline? Choose 2 answers:

Answer: A,D


NEW QUESTION # 117
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