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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Work Order Management25%- Manage work orders lifecycle
  • 1. Create and manage work orders
    • 2. Manage incidents and service tasks
      Topic 2: Configure Dynamics 365 Field Service20%- Configure Field Service settings
      • 1. Configure organizational units and resources
        • 2. Set up Field Service parameters
          Topic 3: Manage Inventory and Assets15%- Inventory management
          • 1. Manage products and stock
            • 2. Track customer assets
              Topic 4: Field Service Mobile and Customer Experience20%- Mobile app configuration
              • 1. Configure Field Service mobile app
                • 2. Enable offline capabilities
                  - Customer engagement
                  • 1. Customer communication workflows
                    • 2. Service feedback management
                      Topic 5: Schedule and Dispatch Work20%- Resource scheduling
                      • 1. Use schedule board
                        • 2. Optimize scheduling and routing

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q163-Q168):

                          NEW QUESTION # 163
                          You are a technician at Contoso Electronics, using the Microsoft Dynamics 365 Field Service mobile app to track and manage service requests and inventory.
                          Your supervisor asks you to explain how Field Service keeps track of inventory based on the quantities at the warehouse.
                          To answer, drag the appropriate type of quantity at the warehouse to the explanation of the quantity. Each type of quantity will be used once. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct match is worth one point.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 164
                          You need to complete the cloud flow to send the push notification to the robotics engineer.
                          How should you configure the cloud flow ' s trigger? To answer, select the appropriate settings in the fields of the cloud flow.

                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 165
                          You have the following requirements from the scheduling team:
                          * Scheduling assistant results should display in neat 30-minute time slots that dictate the start time of subsequent bookings.
                          * Functionality should display tor all 30 resources within the company. " Time slots should align to the top of the hour and half past the hour.
                          lo meet these requirements, you need to implement Intervals within Universal Resource Scheduling.
                          Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          1 - Createa fulfillment preference with an INterval of 30 minutes...
                          2 - Associate the Fulfillment preference to a resource requirement.
                          3 - Book the work order requirement with the Schedule Assistant.


                          NEW QUESTION # 166
                          You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
                          The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
                          You need to update bookable resource records based on the provided scenarios.
                          Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE:Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 167
                          You are implementing Microsoft Dynamics 365 Field Service for an organization.
                          The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the re sources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
                          You need to configure the schedule board to accommodate this request
                          Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
                          NOTE: More than one order of answer choices is correct You will receive credit for any of the correct orders you select.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 168
                          ......

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