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| Certification Vendor: | APMG-International |
|---|---|
| Exam Name: | Agile Project Management (AgilePM®) Practitioner Exam |
| Exam Number: | AgilePM-Practitioner |
| Real Exam Qty: | 4 scenario-based questions |
| Exam Format: | No negative marking, Objective / Scenario-based questions, Open book (only official AgilePM manual allowed) |
| Certificate Validity Period: | Certification lifetime; Registered status valid 5 years |
| Related Certifications: | Agile Project Management (AgilePM) Foundation |
| Passing Score: | 50% (30/60 for v3; 40/80 for v2) |
| Available Languages: | English, Italian, Polish, German |
| Exam Price: | approx. $450 - $550 USD (varies by region) |
| Exam Duration: | 120 - 150 |
| Recommended Training: | APMG Accredited Training Organizations |
| Exam Registration: | APMG International Public Exam Portal |
| Sample Questions: | APMG-International AgilePM-Practitioner Sample Questions |
| Exam Way: | Online proctored or in-person at accredited centers |
| Pre Condition: | Must hold valid AgilePM Foundation certification (same version) |
| Official Syllabus URL: | https://apmg-international.com/product/agile-project-management-agilepm%C2%AE-certification |
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질문 # 160
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don't want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?
정답：A
설명：
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Customer Services staff are grappling with resistance to new technologies and processes due to discomfort or attachment to older methods. The Customer Services Director must intervene in a manner that minimizes resistance, builds trust, and encourages adoption of the changes. Understanding the root cause of the resistance is key to managing and addressing it effectively.
Analysis of Each Option:
* A. Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
* Why Incorrect:While workarounds may provide short-term relief, they compromise the change initiative by creating inconsistencies and preventing full integration of the new processes. It risks undermining the strategic goals of moving to innovative solutions.
* B. Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
* Why Correct:Maintaining a listening stance demonstrates empathy and fosters psychological safety, encouraging staff to openly share their concerns. This allows the Director to identify and address specific barriers to change. Engaging staff in this way builds trust and aligns with Agile principles of stakeholder collaboration.
* C. Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
* Why Incorrect:Using fear or intimidation may temporarily force compliance but is likely to backfire by increasing resistance, damaging morale, and eroding trust. It goes against AgilePM's emphasis on maintaining a supportive and collaborative environment during change.
* D. Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
* Why Incorrect:This approach contradicts the strategic objectives of integrating Selco and transitioning to new technologies. Allowing parts of the old structure to remain undermines the long-term success and sustainability of the change initiative.
Why B Is the Best Option:
* Encourages Engagement and Trust:
* By listening to staff concerns, the Director shows respect for their opinions, fostering a culture of collaboration and inclusion. This aligns with AgilePM's principles of empowering individuals and teams to participate in the change process.
* Targets the Root Cause of Resistance:
* Resistance often stems from fear of the unknown or lack of understanding. A listening stance helps uncover these root causes, allowing tailored interventions to address them.
* Aligns with Change Management Best Practices:
* Kotter's Change Model and AgilePM both emphasize the importance of effective communication and stakeholder engagement to reduce resistance and build momentum for change.
References to AgilePM Framework:
* Stakeholder Collaboration:
* AgilePM promotes collaboration and open communication with stakeholders to address concerns and ensure their involvement in the change process. (AgilePM Practitioner Guide, Chapter 8:
Stakeholder Engagement)
* Empathy in Leadership:
* Effective change leaders understand and address the emotional and practical concerns of their teams. Maintaining a listening stance is a key behavior outlined in change management best practices. (AgilePM Practitioner Guide, Chapter 9: Empowering Teams)
질문 # 161
As time goes by, there is an increase in Customer Services staff asking questions about how their skills development will be supported under the new structure and how they will influence decisions about the projects they will be assigned to work on.
Which is the MOST appropriate response from the Customer Service Director?
정답：C
설명：
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
In a major organizational change like this, active staff involvement is critical to ensure alignment, engagement, and buy-in. Staff members' questions about skill development and project assignments indicate that they are invested in the success of the change but need direction and inclusion. Effective responses should empower leadership to address these concerns while fostering collaboration and clarity.
Analysis of Each Option:
* A. Prepare presentations to all staff outlining the targets for the new structure.
* Why Incorrect:While presentations can provide clarity, they are top-down communication and do not address staff engagement directly. This approach misses the opportunity to actively include staff in decision-making or skills development discussions.
* B. Support line leadership roles on how to include those asking the questions.
* Why Correct:Supporting line leaders ensures that the staff asking questions are actively involved in the process. Line leadership is typically closer to the teams and can effectively include their input in decision-making. This approach aligns with AgilePM principles of empowering teams and fostering collaboration at the operational level.
* C. Ask for the communications from the change teams to include the questions.
* Why Incorrect:While addressing these questions in communications is helpful, it does not provide a direct platform for staff engagement or influence. This approach risks being seen as a passive response rather than actively resolving concerns.
* D. Define the approach and governance for the Customer Services projects.
* Why Incorrect:Governance and structure are important, but this response focuses on technical aspects of project delivery rather than addressing staff engagement and their questions about skills development. It does not provide immediate reassurance or inclusion for staff concerns.
Why B Is Correct:
* Direct Engagement with Staff Concerns:
* By empowering line leadership, the Customer Services Director ensures that staff questions are addressed effectively and incorporated into decision-making. This creates a culture of collaboration and trust.
* Alignment with AgilePM Principles:
* AgilePM emphasizes empowered teams and engagement at the operational level to drive change successfully. Line leaders are well-positioned to address team concerns directly.
* Sustainable Solution:
* Supporting line leadership ensures ongoing responsiveness to staff concerns, rather than providing one-off presentations or communications.
References to AgilePM Framework:
* Empowered Teams:
* AgilePM stresses the role of line leaders in empowering their teams and ensuring effective collaboration. (AgilePM Practitioner Guide, Chapter 6: Empowered Teams)
* Stakeholder Engagement:
* AgilePM highlights that involving stakeholders directly in decision-making is critical to gaining buy-in and addressing concerns. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)
* Sustained Engagement:
* Responses should aim to foster sustained staff engagement and involvement, not just one-time solutions. (AgilePM Practitioner Guide, Chapter 9: Delivering Value Early)
질문 # 162
Which 2 statements describe the appropriate application of Agile Project Management when developing the Prioritised Requirements List during Feasibility?
정답：B,D
설명：
In the context of Agile Project Management when developing the Prioritised Requirements List during Feasibility, the two statements that align with Agile principles are:
B; The re-laying of the driveway and a landscaping solution should be listed as Must Have requirements.
E: Regulatory obligations associated with the redevelopment of Hoy Hall should be recorded as Must Have requirements.
Here's the rationale:
*B: In Agile, requirements are often categorized by priority such as "Must Have", "Should Have", "Could Have", and "Won't Have for now" (the MoSCoW method). The re-laying of the driveway and a landscaping solution are essential for the project's success and thus should be classified as "Must Have".
*E: Regulatory requirements are non-negotiable constraints that the project must adhere to. These should always be prioritized in the requirements list to ensure compliance and to avoid legal issues, making them
"Must Have" items as well.
질문 # 163
Answer the following question about different language style preferences identified by Pashler et. al. using VARK preferences.
As part of the Capability and skills development workstream, the Human
Resources (HR) Manager is considering the training needs of staff
managers undertaking staff appraisals. The HR Manager is designing the
learning activities so that they will appeal to differing ways for receiving and processing information.
Column 1 is a list of learning activities that could be used to develop the staff.
For each learning activity in Column 1, select from Column 2 the VARK
preference to which it relates. Each selection from Column 2 can be used once, more than once or not at all.
정답：
설명：
Explanation:
Answer the following question about different language style preferences identified by Pashler et. al.
using VARK preferences.
1. Attend a role-playing activity run by the HR Manager to practice conducting staff appraisals using the forms and checklists in a simulated environment.
* answer: D (Kinesthetic) Kinesthetic learners prefer hands-on, practical activities. Role-playing simulates real-life scenarios, enabling learning by doing, which appeals to this preference.
2. Assess performance review process diagrams from recent staff appraisals, identifying those aspects which worked well and those which did not.
* answer: A (Visual) Visual learners thrive on diagrams, charts, and graphical representations.
Reviewing performance review diagrams aligns perfectly with the visual preference.
3. Study a management text on alternative styles and strategies for staff performance appraisal.
* answer: C (Reading or Writing) This activity suits individuals who process information best through reading and writing. It involves textual analysis, making it a clear match.
4. Access a podcast to learn more about the principles of reviewing performance in staff appraisal.
* answer: B (Aural or Auditory) Podcasts provide auditory learning experiences. For learners with an auditory preference, listening to discussions and explanations is ideal.
Comprehensive and Detailed Step-by-Step Explanation:
* Role-playing activity (Kinesthetic) : The activity involves movement, interaction, and application in a simulated setup, which matches the hands-on approach kinesthetic learners prefer.
* Performance review diagrams (Visual) : Visual learners engage with content presented in diagrams or charts as these offer clarity through graphical representation.
* Management text (Reading/Writing) : The reliance on written material, such as texts, articles, or reports, is a strong indicator of the reading/writing preference.
* Podcast (Aural/Auditory) : Listening to content, such as in a podcast, aligns with auditory learning preferences, allowing learners to absorb spoken information effectively.
질문 # 164
The Business Ambassador assigned to the project is only available 2 days a week. The Project Manager has stated that the Investigation stage for each Timebox should, where possible, be planned around the availability of the Business Ambassador.
Is this an appropriate application of the DSDM lifecycle?
정답：B
설명：
In the context of the DSDM lifecycle, the Investigation stage of a Timebox is crucial for understanding and defining the work to be done, which often necessitates close collaboration with business representatives such as the Business Ambassador. This role is integral in ensuring that the project's outputs align with business needs and priorities. Planning the Investigation stage around the Business Ambassador's availability facilitates this essential engagement, making it a suitable application of the DSDM lifecycle. This approach ensures that the project benefits from the Business Ambassador's insights and guidance during critical early phases, contributing to a stronger alignment between project deliverables and business requirements.
References:The Agile Project Management (AgilePM) framework, which incorporates DSDM principles, emphasizes the importance of collaboration between the project team and business stakeholders throughout the project lifecycle. The involvement of the Business Ambassador during the Investigation stage is particularly valuable for clarifying requirements, setting priorities, and ensuring that the project remains focused on delivering business value, in line with Agile and DSDM practices.
질문 # 165
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