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問題 #39
As Sprint 5 comes to an end, the Infrastructure Delivery Team is facing delays due to:
. Heavy rainfall affecting the Wellness Garden.
. Local supplier issues causing material delivery delays.
Dependency on external contractors for hydrotherapy equipment.
The Operations Delivery Team is unable to finalize details of the hydrotherapy treatments without testing them in the context of the facilities being constructed. The marketing materials cannot be generated until this work is complete.
In addition to the Developers, the teams include:
(It is appropriate that the Delivery Team Leaders attend this Project Sprint Planning Event?)
答案：C
解題說明：
B is correct.
In AgilePM, planning is most effective when it includes the people closest to delivery. Delivery Team Leaders bring practical insight into:
* current progress,
* risks and blockers,
* dependencies between teams,
* feasibility of commitments,
* and likely delivery impacts.
That makes their attendance appropriate and useful in a Project Sprint Planning Event.
Why the others are not best:
* A is too strong. AgilePM supports collaboration, but it does not "mandate" joint decision-making in that exact wording.
* C is incorrect because planning is part of effective delivery, not separate from it.
* D is incorrect because excluding Team Leaders would reduce transparency and planning quality.
AgilePM favors collaborative planning with the right delivery voices present, so B is the best answer.
問題 #40
An external web developer is to be contracted to create the new coffee bar insurance area on the existing web site. The chosen web developer will only agree to work on a ' fixed price for a fixed specification ' contract.
What action should the Project Manager take?
答案：A
解題說明：
Dividing the work into smaller, well-defined component parts is a strategic approach when dealing with fixed- price contracts within an Agile framework. This method allows for greater flexibility and adaptability, as each component can be specified in detail, making it clear what the external web developer is responsible for delivering. This approach aligns with Agile principles by enabling incremental development and delivery, allowing for adjustments and refinements to be made as the project progresses and more information becomes available.
References:
In Agile Project Management, particularly when incorporating external resources or contractors, breaking down the project into smaller, manageable parts is a common practice. This not only facilitates better control and tracking of progress but also ensures that the project remains adaptable, with the capacity to respond to changes in requirements or priorities. This approach is in line with Agile methodologies that emphasize iterative development, customer collaboration, and responding to change over following a fixed plan.
問題 #41
The change management team is creating the change analytics strategy for the change programme.
Below is an extract of recipients, measures and source data that have been proposed.
Answer the following question about the sources of conflict in change
situations.
Column 1 is a list of statements about sources of conflict in change situations.
Column 2 contains the names of the eight sources of conflict identified by Art Bell and Brett Hart. For each statement in Column 1, select from Column 2 the source of conflict to which it MOST relates. Each selection from Column 2 can be used once, more than once or not at all.
答案：
解題說明：
Explanation:
In the UniCo case, the organization is undergoing significant changes that involve integrating the Selco team, revising internal processes, and preparing staff for a shift to mobile applications. Sources of conflict during such organizational change include misunderstandings, role ambiguity, and resistance to changes in work styles or policies.
Revised Answers (aligned with the UniCo case):
1. Instructions are understood by different people in different ways, influenced by their unique personal background.
C: Perceptions
In the UniCo scenario, perceptions are a key source of conflict, especially between the long-standing UniCo staff and the Selco team. For example, different views on the importance of the rebranding efforts reflect how unique personal backgrounds influence perceptions.
2. The revision of internal processes or systems has caused a lack of clarity on the responsibilities for certain tasks, resulting in activities being overlooked or duplicated.
F: Roles
This aligns with the UniCo case where process revisions are required to integrate Selco staff and adjust to the new business focus. A lack of clarity in responsibilities-like how teams should collaborate on mobile applications-creates role-based conflict.
3. Instructions on the project are given by different people using different levels of planning, formality, and decision-making approaches.
B: Styles
In the UniCo scenario, the cultural differences between the dynamic, fast-paced Selco team and the more structured UniCo team highlight conflicting work styles, which may result in tension during decision-making and task execution.
4. The parties involved are continually making amendments and extensions to delivery deadlines to accommodate the changing environment.
H: Unpredictable policies
In UniCo, the organizational changes, such as the relocation of the Selco staff and the integration of operational processes, require frequent adjustments. This creates uncertainty and frustration, which are classic symptoms of conflict due to unpredictable policies.
問題 #42
Which 2 statements explain why the Contract Architect would be an appropriate Technical Co-ordinator?
答案：A,E
解題說明：
The two statements that explain why the Contract Architect would be an appropriate Technical Coordinator are:
B: Has good leadership skills. D. Has a good, technical understanding of the work of the other professionals engaged in the project.
Rationale:
*B: Good leadership skills are essential for a Technical Coordinator, as they must lead the technical aspects of the project, manage the work of other professionals, and ensure that all technical activities are aligned with the project goals.
*D: A deep technical understanding of the work of other professionals involved in the project is crucial for a Technical Coordinator. This knowledge allows them to effectively coordinate various technical disciplines and ensure that the technical solutions meet the project's needs.
Being an external consultant (A) or an authority on local planning applications (E) might be beneficial but do not inherently qualify someone for the role of Technical Coordinator. Previous experience with the company (C) can be helpful but is not a defining reason for suitability in the Technical Coordinator role within an Agile team.
問題 #43
The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff.
In the weeks immediately following the Customer Services Director's initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at "the management" for a recent period of poor performance of the department.
Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?
答案：D
解題說明：
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The new structure announcement has caused uncertainty and dissatisfaction among the Customer Services staff, particularly in the Help Desk team. The situation requires a proactive and engaging approach to involve employees early in the change process, focusing on positive participation and addressing resistance constructively.
Analysis of Each Option:
* A. Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program.
* Why Incorrect: While addressing change resistance is essential, targeting change-averse staff first could increase resistance and negativity if not managed carefully. AgilePM advocates engaging enthusiastic early adopters to build momentum before tackling resistance.
* B. Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure.
* Why Incorrect: Delaying communications creates further uncertainty and allows rumors to escalate, eroding trust. AgilePM emphasizes the importance of early, clear, and continuous communication to reduce resistance.
* C. Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department.
* Why Correct: This approach aligns with AgilePM's principles of involving stakeholders in incremental delivery and piloting solutions to gain feedback and build trust. Engaging willing staff to trial new processes helps demonstrate the benefits of the change and encourages others to follow suit.
* D. Encourage the Help Desk staff to begin setting goals for themselves under the new structure.
* Why Incorrect: Encouraging goal-setting may be beneficial later in the change process but does not directly address the current dissatisfaction or involve staff in shaping the change. AgilePM stresses active engagement over passive goal-setting at this stage.
Why C Is Correct:
* Engaging Willing Staff:
* Identifying and involving willing staff in piloting processes allows them to become change champions, demonstrating the benefits to others.
* Incremental Approach:
* Pilots enable the department to refine processes based on feedback, which is a core AgilePM practice for managing change.
* Building Trust:
* By involving staff in shaping the change, the organization fosters trust and mitigates resistance.
References to AgilePM Framework:
* Stakeholder Engagement:
* AgilePM encourages engaging key stakeholders early and leveraging early adopters to build momentum. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)
* Incremental Delivery:
* AgilePM promotes piloting processes and iteratively refining solutions to ensure successful adoption. (AgilePM Practitioner Guide, Chapter 5: Incremental Development)
* Managing Resistance:
* Actively involving staff in pilots addresses resistance by showing the benefits of the change firsthand. (AgilePM Practitioner Guide, Chapter 10: Preparing for Change)
問題 #44
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