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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which application would you use to execute an email campaign for a target group?

A. SAP Customer Data Cloud
B. SAP Service Cloud Version 2
C. SAP Emarsys
D. SAP Commerce Cloud

Answer: C

NEW QUESTION # 21
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Emarsys
B. SAP Sales Cloud Version 2
C. SAP Commerce Cloud
D. SAP Customer Data

Answer: D

NEW QUESTION # 22
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Smart Analytics
B. Automation Programs
C. Processing Leads and Opportunities
D. Advanced Segmentation
E. Web Page Creation and Generation

Answer: A,B,D

NEW QUESTION # 23
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can analyze customer preferences for communication.
C. You can migrate data using the Data Workbench.
D. You can record all master data (customer, products, organization) in a central database.

Answer: B

NEW QUESTION # 24
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Case Management
B. Forecasting and Pipeline Management
C. Guided Selling
D. Intelligent Lead Score
E. Agent Desktop

Answer: B,C,D

NEW QUESTION # 25
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