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The CIS-ITSM Exam covers a broad range of topics related to ITSM, including incident management, problem management, change management, service catalog management, and service level management. It also covers the ServiceNow platform, including its architecture, data model, and user interface. CIS-ITSM exam is designed to test your ability to configure various ITSM processes using ServiceNow, as well as your understanding of best practices and industry standards for ITSM.

Candidates who pass the ServiceNow CIS-ITSM certification exam can demonstrate their expertise in implementing and configuring ServiceNow ITSM solutions. Certified Implementation Specialist - IT Service Management certification validates a candidate's skills in designing and implementing ITIL-based IT service management processes, as well as their ability to customize ServiceNow ITSM solutions to meet the unique needs of their organization. Certified Implementation Specialist - IT Service Management certification is also a valuable credential for IT professionals who want to advance their careers in IT service management.

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ServiceNow CIS-ITSM Exam is a valuable certification for IT professionals who want to demonstrate their expertise in implementing and configuring ITSM solutions using the ServiceNow platform. Passing the exam requires a strong foundation in ITSM concepts and ServiceNow platform knowledge, as well as experience working with ServiceNow ITSM applications. By becoming certified, you can enhance your career prospects and demonstrate your commitment to providing high-quality ITSM solutions.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q145-Q150):

NEW QUESTION # 145
In the baseline platform configuration, a Configuration Item must be specified before Approvals are requested for a Change Request.

A. True
B. False

Answer: B

Explanation:
Explanation
From dev instance - "Assignment Group" is required to request approval on a Change. Approvals go to Assignment Group and CAB.

NEW QUESTION # 146
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?

A. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
B. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
C. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.
D. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.

Answer: B

NEW QUESTION # 147
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

A. Create a Catalog Client Script that triggers on Submit of the Item
B. Create a Catalog Client UI Policy that triggers on Load of the Item
C. Create a Business Rule that runs on Insert or Update of the Item
D. Create a Validation Script and associate it to the item

Answer: A

Explanation:
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.

NEW QUESTION # 148
The Incident Task [incident_task] table is extended from the _________ table.

A. Task [task]
B. Incident [incident]
C. Application File [sys_metadata]
D. CMDB [cmdb]

Answer: A

Explanation:
Explanation
Incident extends from Task table
Incident Task also extends from Task

NEW QUESTION # 149
Which of the following is the goal of problem management?

A. Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
B. Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.
C. Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.
D. Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.

Answer: D

NEW QUESTION # 150
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