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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Service Request Management- Customer interaction handling
  • 1. Omnichannel support processes
    • 2. Communication templates and notifications
      - Case and ticket handling
      • 1. Creation, routing, and assignment rules
        • 2. SLAs and escalation management
          Oracle Fusion Service Overview- Core Service Architecture
          • 1. Fusion Service data model and components
            • 2. Service request lifecycle management
              - Service Configuration Basics
              • 1. Basic setup and administration
                • 2. Security roles and access control
                  Knowledge Management- Knowledge articles
                  • 1. Creation and lifecycle management
                    • 2. Search and recommendation usage
                      Field Service and Dispatch- Field service operations
                      • 1. Scheduling and dispatch rules
                        • 2. Work order management
                          Integrations and Extensions- Integration capabilities
                          • 1. Third-party system integration
                            • 2. REST APIs and integration flows
                              Reporting and Analytics- Service analytics
                              • 1. Operational reporting
                                • 2. Dashboards and KPIs

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q49-Q54):

                                  NEW QUESTION # 49
                                  What should you do to enable Password Reset in Digital Customer Service (DCS)?

                                  Answer: A


                                  NEW QUESTION # 50
                                  Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

                                  Answer: B,C,D


                                  NEW QUESTION # 51
                                  You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
                                  Standard text appended:
                                  "Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

                                  Answer: C


                                  NEW QUESTION # 52
                                  Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

                                  Answer: D


                                  NEW QUESTION # 53
                                  Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

                                  Answer: D


                                  NEW QUESTION # 54
                                  ......

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