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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Integration and Implementation- Genesys Cloud CX ecosystem integration
  • 1. CRM and third-party system integration
    • 2. API-based configuration and deployment
      Data, Analytics, and Governance- Reporting and optimization
      • 1. Engagement and routing performance metrics
        • 2. Ethical AI and data governance considerations
          Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
          • 1. Visitor activity tracking and segmentation
            • 2. Action maps and outcomes
              AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
              • 1. AI in contact center efficiency and personalization
                • 2. Predictive intent and customer journey optimization
                  Genesys Predictive Routing (GPR)- AI-based routing logic
                  • 1. Skill-based vs predictive routing comparison
                    • 2. Routing optimization and performance tuning
                      Conversational AI and Automation- Bot and virtual agent integration
                      • 1. NLU concepts (intents, utterances, entities)
                        • 2. Bot flows and escalation handling

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                          Whatever your professional, working towards a Cloud CX AI-GPE and GPR Certification GCX-AI-GPE certification or designation takes a significant amount of effort and time. Once you have put all your effort, and investment and prepared well then you will be in a position to pass the Cloud CX AI-GPE and GPR Certification GCX-AI-GPE Certification Exam. But once you get success in the Cloud CX AI-GPE and GPR Certification GCX-AI-GPE test youโ€™ll be eligible to avail all the personal and professional benefits associated with Cloud CX AI-GPE and GPR Certification GCX-AI-GPE certification.

                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q102-Q107):

                          NEW QUESTION # 102
                          Which setting in an action map defines the visitor audience eligible for engagement?
                          Response:

                          Answer: C


                          NEW QUESTION # 103
                          Running a benefit assessment incurs no cost.
                          (True/False)
                          Response:

                          Answer: A


                          NEW QUESTION # 104
                          __________ identify visitors based on characteristics like location, browser, device type, etc.
                          Response:

                          Answer: A


                          NEW QUESTION # 105
                          Which are AI-related capabilities used in Genesys Predictive Routing?
                          (Choose two)
                          Response:

                          Answer: A,D


                          NEW QUESTION # 106
                          In a GPR comparison test, what does the system evaluate?
                          Response:

                          Answer: C


                          NEW QUESTION # 107
                          ......

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