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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator |
| Exam Number: | CSA |
| Exam Price: | USD $300 |
| Available Languages: | Japanese, English |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Select, Multiple Choice |
| Related Certifications: | ServiceNow Certified Implementation Specialist ServiceNow Certified Application Developer |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | Delta exam required for certification maintenance |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Completion of ServiceNow Fundamentals training is recommended. ServiceNow recommends 3-6 months of hands-on platform experience. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
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ServiceNow CSA Certification Exam is intended for individuals who are responsible for managing ServiceNow instances, including system administrators, developers, and consultants. It is recommended that individuals have at least six months of experience working with ServiceNow before attempting the exam. However, there is no formal prerequisite for the exam.
NEW QUESTION # 108
Which components are the responsibility according to the Shared Responsibility Model?
Choose 2 answers
Answer: B,D
Explanation:
The Shared Responsibility Model in ServiceNow clearly delineates responsibilities between the cloud service provider (ServiceNow) and the customer. ServiceNow manages the infrastructure, including the physical data centers, networking, hardware, and media disposal and destruction, ensuring proper security of the underlying platform. Hence, Media disposal and destruction and Infrastructure management fall under the provider's responsibility.
The customer is responsible for their data, including backup and restore, access management (authentication and authorization), and encryption configuration on their data. While ServiceNow provides encryption capabilities, the customer must configure and manage encryption keys and access controls.
This model is critical for maintaining security and compliance in cloud environments and is explicitly detailed in ServiceNow's official documentation and cloud security best practices.
Reference:
ServiceNow Trust and Security Documentation, Shared Responsibility Model section ServiceNow System Administrator Study Guide, Cloud Security Chapter ServiceNow Docs: Shared Responsibility Model
NEW QUESTION # 109
What is an Event in ServiceNow?
Answer: B
Explanation:
InServiceNow, anEventis a system-generatednotificationthatindicates an occurrence within the platform.
Events are triggered automatically or manually whenspecific conditionsare met and can be used to initiatenotifications, business rules, workflows, or integrations.
Events Indicate That Something Has Happened
Example: When anIncident is assigned, an event like"incident.assigned"can be triggered.
These eventsdo not execute actions themselves, but theynotify other processesto take action.
Events Are Stored in the [sys_event] Table
TheEvent Log(System Policy > Events > Event Log) records all generated events.
Administrators can monitorwhat events were triggered, their sources, and timestamps.
Events Can Be Used for Notifications & Workflows
Example: An event"incident.closed"can be configured to send a"Thank You" emailto the requester.
Example: A custom event"task.overdue"can be used to trigger a workflow escalation.
Eventssignal that something has happened, allowing other processes (like email notifications or workflows) to react.
Theydo not execute actions themselvesbut notifyscripts, business rules, or workflows.
Key Characteristics of Events in ServiceNow:Why is "B. An Event is an indication to the ServiceNow processes that something has occurred" the Correct Answer?
A: "An Event is a trigger that has a direct response in the platform"#Incorrect Events themselvesdo not trigger direct responses; they onlynotify the systemabout occurrences.
The system must beconfigured to respond to an event(e.g., via aBusiness Rule, Notification, or Script Action).
C: "An Event is an indicator that a Priority 1 (P1) Incident has been logged"#Incorrect While ServiceNowcan generate an event when a P1 Incident is logged, events arenot limited to incidents.
Events apply toall ServiceNow processes(incidents, changes, tasks, etc.).
D: "An Event is a recognized, scheduled occurrence of a process"#Incorrect Eventsare not scheduled; they aretriggered by system activities(e.g., record updates, conditions met).
Scheduled Jobs or Scheduled Scripts handletime-based automation, not events.
Why the Other Options Are Incorrect?
Navigate to:System Policy > Events > Event Log
Review the event records, including event names, sources, and timestamps.
Navigate to:System Policy > Events > Registryto see predefined event names.
UseEvent Registryto create new events that triggernotifications or workflows.
How to View and Use Events in ServiceNow?
ServiceNow Docs: Events in ServiceNowhttps://docs.servicenow.com/en-US/bundle/utah-platform- administration/page/administer/events/reference/r_Events.html ServiceNow CSA Official Training Guide (Event Management & Notifications) References from Certified System Administrator (CSA) Documentation:This confirms that"An Event is an indication to the ServiceNow processes that something has occurred"is the correct answer.
NEW QUESTION # 110
In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
Answer: E
NEW QUESTION # 111
An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?
Answer: A
Explanation:
The customer .* ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles because it uses a wildcard (*) to match any operation on the customer table. The other options are either too restrictive or too broad.
Reference 1: Access control list rules - Product Documentation: Utah - ServiceNow 4: Access Controls - ServiceNow Elite
NEW QUESTION # 112
What field contains a record's 32-character, unique identifier?
Answer: B
NEW QUESTION # 113
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