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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Checkout and Orders | 20% | - Order management and processing - Checkout flow customization - Payment, shipping and tax setup |
| Topic 2: Administration and Monitoring | 10% | - Diagnostics and troubleshooting - Analytics and reporting - Permissions and access control |
| Topic 3: Product Organization and Administration | 15% | - Category management - Product variations and attributes - Product import and translation |
| Topic 4: Storefront Deployment | 20% | - Deployment lifecycle - Deployment models and options - Storefront setup and configuration |
| Topic 5: Salesforce B2B Commerce App | 20% | - Business value delivery - App architecture and capabilities - Low-code configuration options |
| Topic 6: Store Configuration | 25% | - Search and navigation configuration - Themes, navigation and layout - Experience Builder setup |
| Topic 7: Buyer Management and Pricing | 20% | - Price books and negotiated pricing - Buyer groups and accounts - Entitlements and permissions |
| Topic 8: Salesforce B2B Commerce Basics | 15% | - Key features and use cases - Core concepts and value proposition - Positioning within Salesforce ecosystem |
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NEW QUESTION # 14
What are Two advantages of having commerce and CRM data together?
Answer: A,B
Explanation:
Explanation
According to the B2B Commerce Basics page, B2B Commerce is a feature that allows you to create ecommerce websites and portals for your business-to-business customers. B2B Commerce can help you sell products and services to other businesses or organizations online. Two of the advantages of having commerce and CRM data together are personalized experiences based on a history of interactions and reduced number of integrations with other systems. Personalized experiences based on a history of interactions are advantages that allow you to tailor your ecommerce site content and functionality to each customer based on their previous interactions with your CRM system, such as orders, cases, contracts, etc. Personalized experiences can help you increase customer satisfaction, loyalty, and retention on your B2B Commerce site. Reduced number of integrations with other systems are advantages that allow you to simplify your ecommerce site architecture and maintenance by using the same CRM system as the source of truth for your commerce data and functionality.
Reduced number of integrations can help you improve your ecommerce site performance, reliability, and security on your B2B Commerce site. Therefore, options B and D are correct. Options A and C are false because they are not advantages of having commerce and CRM data together. Duplication of account information and multiple logins to interact with each system are disadvantages that can cause data inconsistency, confusion, and inefficiency for your B2B Commerce site. References: B2B Commerce Basics, B2B Commerce Basics Overview
NEW QUESTION # 15
What user license is needed at a minimum to deploy B2B Commerce successfully for Buyers and external Users?
Answer: B
Explanation:
Explanation
According to the [User Licenses] page, user licenses are features that determine the baseline of features and functionality that users can access on your B2B Commerce site. User licenses can be used to control the access level and permissions of your users for your site. The user license that is needed at a minimum to deploy B2B Commerce successfully for buyers and external users is Customer Community Plus License. Customer Community Plus License is a user license type that allows users to access B2B Commerce sites as buyers or buyer managers. It also allows users to access standard CRM objects, such as accounts, contacts, cases, etc.
Therefore, option A is correct. Options B, C, and D are false because they are not user license types that are needed at a minimum to deploy B2B Commerce successfully for buyers and external users. Partner Community License is a user license type that allows users to access B2B Commerce sites as partners or resellers. It also allows users to access standard CRM objects, such as accounts, contacts, cases, etc., as well as custom objects and partner portal functionality. Full CRM User License is a user license type that allows users to access B2B Commerce sites as administrators or super users. It also allows users to access all standard CRM objects and functionality, such as leads, opportunities, campaigns, reports, dashboards, etc. Customer Community License is a user license type that allows users to access B2B Commerce sites as guest users or self-registered users. It also allows users to access custom objects and a limited set of standard CRM objects, such as accounts, contacts, cases, etc. References: [User Licenses], User Licenses Overview
NEW QUESTION # 16
A company recently acquired two separate businesses, both of which have two separate e-stores. The company wants to migrate these eStore to Salesforce B2B Commerce, consolidating into a single platform.
Initially, the company wants these two stores to run independently of one another with their own set of customers (Customers on one storefront should not be able to login into other storefront) and their own look and feel, as well as their own product offering.
How should the Salesforce B2B Commerce consultant meet these business requests?
Answer: D
Explanation:
According to the Storefronts page, a storefront is a collection of settings, data, and components that define the look, feel, and functionality of a B2B Commerce site. A storefront can have multiple account groups, which are collections of accounts that share the same entitlements, such as products, prices, promotions, and orders. Therefore, to meet the business requests of having two stores that run independently of one another with their own set of customers and their own product offering, the Salesforce B2B Commerce consultant should use a single storefront with multiple account groups. Therefore, option B is correct. Option A is false because multiple storefronts would require multiple communities, which would increase the complexity and cost of the implementation. Option C is false because effective accounts are used to share entitlements between accounts based on their relationship, not to separate them. Option D is false because multiple Salesforce communities would also require multiple storefronts, which would have the same drawbacks as option A. Reference: Storefronts, Storefront Overview; Account Groups, Account Group Overview
NEW QUESTION # 17
Which is a workspace in the Commerce App?
Answer: B
Explanation:
Explanation
According to the Commerce App page, commerce app is an app that allows you to manage your B2B Commerce data and functionality in Salesforce. Commerce app has several workspaces that correspond to different aspects of your B2B Commerce site, such as product, pricing, promotion, order, store, search, report, and content. Product is a workspace in the commerce app that allows you to manage your products and product variations. You can create, edit, delete, clone, or import/export products in the product workspace.
You can also view and edit product attributes, specifications, images, categories, price lists, etc. Therefore, option C is correct. Options A, B, and D are false because content management, commerce reports, and search are not workspaces in the commerce app. Content management is a feature that allows you to create and manage content assets for your B2B Commerce site. Commerce reports are a set of reports and dashboards that provide insights into your B2B Commerce performance and metrics. Search is a feature that allows you to configure and optimize the search functionality for your B2B Commerce site. References: Commerce App, Commerce App Overview
NEW QUESTION # 18
Acne corporationis selling parts through their distributors. Their Distributors purchase products from them and resell those to individual Consumers. which relationship is represented by ACME seling to their distributors?
Answer: B
Explanation:
Explanation
According to the B2B Commerce Basics page, B2B Commerce is a feature that allows you to create ecommerce websites and portals for your business-to-business customers. B2B Commerce can help you sell products and services to other businesses or organizations online. The relationship that is represented by ACME selling parts to their distributors is B2B. B2B stands for business-to-business, which means that the seller and the buyer are both businesses or organizations that have a commercial or professional relationship.
Therefore, option A is correct. Options B, C, and D are false because they are not relationships that are represented by ACME selling parts to their distributors. A2Z, B2C, and D2C are either invalid or incorrect acronyms that do not describe the seller-buyer relationship in this scenario. A2Z stands for anything to anything, which is a vague and undefined term that does not specify the nature of the relationship. B2C stands for business-to-consumer, which means that the seller is a business or organization and the buyer is an individual consumer or end user. D2C stands for direct-to-consumer, which means that the seller is a manufacturer or producer and the buyer is an individual consumer or end user. References: B2B Commerce Basics, B2B Commerce Basics Overview
NEW QUESTION # 19
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