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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Cisco Tools and Processes	15%	- Contract management and entitlement verification - CCW, renewal tools and automation - Smart Accounts and licensing frameworks - Renewal workflows and escalation procedures
Customer Success Foundation	20%	- Recurring revenue financial terms - Health Index and success metrics - Success Plan components and RM responsibilities - RM role, tasks and RACI framework
Business Acumen	35%	- Available To Renew, contract value and renewal types - Evaluate customer products and business alignment - Financial terms: CAPEX, OPEX, procurement models - Value communication and tool usage
Leadership and Renewals Process	30%	- End-to-end renewals motion and account team collaboration - Upsell / cross-sell opportunity identification - Risk assessment at T-9, T-6, T-3 milestones - Quote development, exceptions and order processing

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Cisco Renewals Manager Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which support should a Renewals Manager expect from the Customer Success Manager?

A. communicate new greenfield opportunities
B. communicate the closure of contracts
C. communicate discounts on services and software
D. communicate customer's perceived value and highlight potential barriers

Answer: D

NEW QUESTION # 63
What are the primary benefits of using AutoQuote in the renewal process?

A. eliminate the need for a Renewals Manager and all customer interactions
B. automatically offer free software upgrades and exclusive discounts
C. increase time spent on manual quote creation and focus more on programming
D. automatically generate quotes, consolidate opportunities, and enhance efficiency

Answer: D

NEW QUESTION # 64
Which critical task must be performed during the Qualification phase?

A. develop a Success Plan
B. quote delivery
C. validate customer inventory
D. Renewal Plan development

Answer: C

Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities Updating the ATR report with any changes or corrections

NEW QUESTION # 65
What is the ideal licensing option?

A. Standby License
B. Smart License
C. Classic PAK
D. Right to Use

Answer: B

NEW QUESTION # 66
Which action should a Renewals Manager take first?

A. Assign an RS to priority accounts
B. Meet the customer and perform a renewals diagnosis
C. Meet and confirm the AM, CSS, CSM and their resources
D. Download contract data and develop a renewals strategy

Answer: D

Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
Defining objectives, actions, timelines, and resources for each segment Aligning with the account team on the renewals strategy and value proposition

NEW QUESTION # 67
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