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The GCP-GCX Certification Exam is ideal for individuals who work with the Genesys Cloud CX platform on a daily basis, including system administrators, technical support personnel, and contact center managers. By earning this certification, professionals can demonstrate their ability to effectively manage and optimize the Genesys Cloud CX environment, which can help them advance their careers and increase their earning potential. Additionally, this certification can help organizations identify and hire qualified candidates who can help them maximize their investment in the Genesys Cloud CX platform.
To prepare for the Genesys GCP-GCX Certification Exam, individuals can take training courses and study materials provided by Genesys. These courses cover a wide range of topics related to Genesys Cloud CX, including installation and configuration, administration, reporting and analytics, and integration with other systems. Individuals can also take practice exams to test their knowledge and identify areas where they need to improve.
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Genesys GCP-GCX certification exam is a consolidated exam that covers a wide range of topics related to Genesys Cloud CX. It is designed to test the knowledge and skills of individuals who work with Genesys Cloud CX on a regular basis, including administrators, developers, and consultants. GCP-GCX Exam consists of multiple-choice questions and is available in multiple languages.
NEW QUESTION # 64
Which of the following best defines the performance view for Agents?
Answer: D
NEW QUESTION # 65
What type of trunk would you configure to connect to AudioCodes phones?
Answer: B
Explanation:
Phone trunk is the type of trunk that you would configure to connect to AudioCodes phones in Genesys Cloud CX Telephony Admin menu. A trunk is a logical connection that allows voice communication between different systems or networks using various protocols or technologies. A trunk can have various options configured to define its behavior and performance, such as capacity limits, codecs preferences, caller ID settings etc. A phone trunk is a type of trunk that connects AudioCodes phones with Genesys Cloud CX using SIP protocol over TLS transport layer. Reference: https://help.mypurecloud.com/glossary/trunk/ https://help.mypurecloud.com/articles/create-a-phone-trunk/ https://help.mypurecloud.com/articles/audiocodes-phone-trunk-settings/
NEW QUESTION # 66
Which architectural approach is used to develop a single application as a suite of small services?
Answer: C
Explanation:
Explanation
Microservices Architecture is an architectural approach that is used to develop a single application as a suite of small services. Microservices Architecture is a design pattern that breaks down an application into independent components or modules that communicate with each other through well-defined interfaces or APIs.
Microservices Architecture enables faster development, deployment, scaling, testing, and maintenance of applications by allowing each service to run in its own process and be managed by a small team. References:
https://www.genesys.com/glossary/microservices-architecture https://www.genesys.com/en-gb/platform/cloud
NEW QUESTION # 67
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
Answer: B,D
Explanation:
iOS and Android are two operating systems that are supported by Genesys Cloud CX mobile applications. Genesys Cloud CX mobile applications are apps that allow users to access various features and functions of Genesys Cloud CX on their mobile devices, such as smartphones or tablets. Genesys Cloud CX mobile applications are available for iOS and Android devices and can be downloaded from the App Store or Google Play Store respectively. Genesys Cloud CX mobile applications enable users to communicate and collaborate with other users, manage their status and availability, view their performance metrics and notifications, and more. Reference: https://help.mypurecloud.com/articles/about-genesys-cloud-mobile-apps/ https://help.mypurecloud.com/articles/install-the-genesys-cloud-mobile-app/
NEW QUESTION # 68
Organizations with Communicate licenses can set up basic IVR with inbound call flow
Answer: A
Explanation:
Organizations with Communicate licenses in Genesys Cloud CX have the capability to set up basic Interactive Voice Response (IVR) systems as part of their inbound call flows. This allows for the creation of automated menus and routing options that can direct callers to the appropriate department or information, enhancing the efficiency of call handling and improving the caller experience.
NEW QUESTION # 69
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