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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement policies15%- Customer engagement rules
  • 1. Customer journeys
  • 2. Define customer engagement policies
  • 3. Create an engagement strategy
Topic 2: Decision strategies14%- Strategy design
  • 1. Test decision logic
  • 2. Use predictive analytics
  • 3. Build decision strategies
Topic 3: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Support business-driven changes
  • 3. Optimize customer experiences
Topic 4: Actions and treatments12%- Manage customer actions
  • 1. Define and manage customer actions
  • 2. Present a single offer on the web
  • 3. Define an action for outbound
Topic 5: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Essentials of always-on outbound
  • 2. Customer engagement blueprint
  • 3. Optimize the customer value in the contact center
  • 4. Define the starting population
  • 5. Optimize the next-best-action strategy
Topic 6: AI and arbitration12%- Decision optimization
  • 1. Prioritize actions
  • 2. Use AI in decisioning
  • 3. Apply arbitration logic
Topic 7: Channels10%- Multi-channel engagement
  • 1. Outbound channel setup
  • 2. Web channel configuration
  • 3. Cross-channel engagement
Topic 8: Contact policy and volume constraints13%- Contact governance
  • 1. Apply volume constraints
  • 2. Control customer contact frequency
  • 3. Configure contact policies

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q44-Q49):

NEW QUESTION # 44
Acme Retail uses Pega Customer Decision Hub to present various offers to its customers. The company notices that some high-value customers are not receiving any offers. The marketing team wants to identify these underserved customers.
Which tool in Pega Customer Decision Hub can Acme Retail use to identify segments of customers who are not receiving relevant offers?

Answer: D


NEW QUESTION # 45
U+- Bank uses Next-Best-Action Designer to configure engagement policies for different customer segments.
A business user wants to create reusable policy conditions that can apply across multiple actions and campaigns. The user must understand when the save-to-library feature is available.
When is the save-to-library option unavailable for engagement policy conditions?

Answer: C


NEW QUESTION # 46
U+ Bank, a retail bank, uses the Business Operations Environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you initiate the change request based on best practices.

Answer:

Explanation:


NEW QUESTION # 47
MyCo,a telecom company, recently introduced a new mobile handset offer, MyFone 14 Pro, for its premium customers. As the bank has financial targets to meet, the business decides to boost the MyFone 14 Pro offer.
As a decisioning architect, how can you ensure that the MyFonel4 Pro offer is prioritized over other offers7

Answer: D


NEW QUESTION # 48
U+ Bank, a retail bank, is currently presenting a cashback offer on its website.
Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer:
While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45.
As a business user, what are the two tasks that you define to update the cashback offer? (Choose Two)

Answer: C,D

Explanation:
To update the cashback offer, you need to edit the engagement policy and the action details. Editing the engagement policy allows you to add a new channel (SMS) and update the suitability condition (lowering the debt-to-income ratio). Editing the action details allows you to specify the treatment for each channel (web and SMS). Verified Reference: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 49
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