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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Exam Price:	$500 - $700 USD
Passing Score:	73%
Available Languages:	English
Certificate Validity Period:	5 years
Exam Format:	Multiple Choice, Multiple Response
Real Exam Qty:	30
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Exam Duration:	60 minutes
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can migrate data using the Data Workbench.
C. You can record all master data (customer, products, organization) in a central database.
D. You can analyze customer preferences for communication.

Answer: D

NEW QUESTION # 22
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration value mapping needs to be maintained
C. Integration is GDPR compliant
D. Integration between SAP CX and SAP ERP is out-of-the-box
E. Integration monitoring needs to be centralized

Answer: A,B,D

NEW QUESTION # 23
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Agent Desktop
B. Billing
C. Omnichannel experience
D. Guided selling

Answer: A,C

NEW QUESTION # 24
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Customer Data Cloud
B. SAP Workzone
C. SAP Business Al
D. SAP Datasphere

Answer: D

NEW QUESTION # 25
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Customer credit scoring
B. Delivery of an e-commerce platform
C. Support end-to-end e-commerce processes
D. Checkout and payment modules
E. Management of opportunities

Answer: B,C,D

NEW QUESTION # 26
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