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| Section | Objectives |
|---|---|
| Leadership | - Change management and influence - Organizational leadership principles |
| Customer-Focused Organizations | - Customer satisfaction and loyalty systems - Voice of the customer (VOC) |
| Quality and Process Management | - Process improvement methodologies - Continuous improvement systems |
| Training and Development | - Workforce competency development - Training system design and evaluation |
| Management Elements and Methods | - Financial and risk management basics - Performance management systems |
| Strategic Plan Development and Deployment | - Strategic planning processes - Policy deployment (Hoshin Kanri concepts) |
| Supply Chain Management | - Supplier performance management - Supplier selection and evaluation |
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157. Frage
Quality function deployment looks at the relationship between all but which of the following components?
Antwort: D
158. Frage
If an employee compensation plan is linked to pre-established company, team, and functional area goals, the plan is described as
Antwort: B
Begründung:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook provides insights into various aspects of quality management, including compensation plans. In this context, a performance-based compensation plan is one that directly links an employee's compensation to their performance. It is designed to incentivize employees to achieve specific goals, whether at the company, team, or functional level. By aligning compensation with performance, organizations can motivate employees to excel and contribute to overall organizational success. Such plans often involve clear metrics, targets, and evaluations to determine the level of performance achieved. The performance-based approach emphasizes results and encourages employees to actively participate in achieving organizational objectives1.
References:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. Published 2021. ASQ Quality Press. ISBN: 9781951058067. Item Number:
H1569. Link to Handbook
159. Frage
Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to make an improvement?
Antwort: D
160. Frage
Which of the following steps must be taken to create a successful on-the-job training program?
Antwort: A,B,C
Begründung:
Creating an effective on-the-job training program involves several critical steps. Let's delve into each one:
* Developing lesson plans:
* Lesson plans outline the training content, objectives, activities, and assessment methods.
* They provide a structured approach to training delivery, ensuring consistency across sessions.
* Lesson plans help trainers organize their materials and allocate time effectively.
* By following a well-structured plan, trainers can engage participants and achieve the desired learning outcomes.
* Identifying appropriate training facilities:
* The choice of training facilities significantly impacts the training experience.
* Consider factors such as accessibility, comfort, equipment availability, and safety.
* Adequate facilities enhance the learning environment and contribute to successful training.
* Whether it's a physical classroom, a virtual platform, or a combination, the facility should meet the training needs.
* Pre-testing the participants:
* Pre-testing assesses participants' existing knowledge and skills related to the training topic.
* It helps trainers understand the baseline competency level of participants.
* Based on pre-test results, trainers can customize the training content to address specific gaps.
* Pre-testing ensures that the training is neither too basic nor too advanced for the audience.
In summary, a successful on-the-job training program involves planning (lesson plans), suitable facilities, and understanding participants' starting points (pre-testing). These steps contribute to effective knowledge transfer and skill development.
References:
* ASQ Certified Manager of Quality/Organizational Excellence Body of Knowledge (CMQ/OE BoK).
* ASQ. "Certified Manager of Quality/Organizational Excellence Certification Preparation." 1
* ASQ. "Manager of Quality/Organizational Excellence Certification CMQ/OE." 2
161. Frage
Which of the following is not a technique or practice involved in supplier logistics management?
Antwort: C
162. Frage
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