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| Section | Weight | Objectives |
|---|---|---|
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Schedule work orders using various methods - Manage scheduling options and requirements |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure product inventory and item associations - Configure warehouse and inventory settings - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
| Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Manage work order products, services, and notes - Manage work order reporting and analytics - Create and manage work orders - Configure work order lifecycle and statuses - Process work order inspections and recommendations |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Implement connected field service scenarios |
| Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure pricing, billing, and cost entities - Configure scheduling configurations and booking setup |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings |
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NEW QUESTION # 166
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 167
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 168
Your Healing. Venting, and Air Conditioning (HVAC) customer wants to help technicians in the future by making resolutions available for use on work orders.
You need to set up templated resolutions to be attached to a work order.
Which four actions must you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 169
Drag and Drop Question
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 170
Your company enabled automatic time entries for all technicians.
You need to explain to the dispatchers when the time entry actuals will be created in the work order process.
In which work order status will this occur?
Answer: D
Explanation:
Correct:
* Completed
Incorrect:
* Closed-Posted
* In Progress
* On Break
* Posted
Note:
Automatic time entries
Time entries are automatically created during the work order process. As a work order is scheduled and performed, booking status changes are tracked in booking timestamps.
When the work order booking status is changed to Completed, time entries are created based on the booking timestamps.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry
NEW QUESTION # 171
......
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