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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Service orders
B. Coupon campaigns
C. Opportunities
D. Pricing conditions

Answer: A,D

NEW QUESTION # 29
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By generating engaging content for banners, social media posts, and blog posts
B. By providing visual search options to transform the shopping experience for customers
C. By integrating with non-SAP systems
D. By supporting edge computing scenarios
E. By automatically generating and managing product attributes from existing descriptions

Answer: A,B,E

NEW QUESTION # 30
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Emarsys
B. SAP Customer Data Platform
C. SAP Customer Data Cloud
D. SAP Sales Cloud Version 2

Answer: D

NEW QUESTION # 31
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. Enterprise Consent and Preference Management
C. SAP Customer Data Platform
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: C

NEW QUESTION # 32
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can migrate data using the Data Workbench.
B. You can record all master data (customer, products, organization) in a central database.
C. You can analyze customer preferences for communication.
D. You can manage customer segments.

Answer: C

NEW QUESTION # 33
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