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| Section | Objectives |
|---|---|
| Retail Execution | - Store visits and field execution processes - In-store task management and compliance tracking |
| Order Capture and Trade Promotion | - Trade promotion management basics - Order taking processes in Consumer Goods Cloud |
| Mobile and Offline Capabilities | - Offline synchronization and data handling - Mobile app usage for field reps |
| Reporting and Analytics | - Dashboards and performance tracking - KPIs and retail execution metrics |
| Consumer Goods Cloud Fundamentals | - Data model overview (accounts, retail stores, visits) - Core platform concepts and Consumer Goods Cloud positioning |
| Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
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NEW QUESTION # 24
What are three main factors that should lead a Consultant to consider assetization of a commercial product or service?
Answer: A,D,E
Explanation:
Assetization is the process in Salesforce Industries (Communications/Consumer Goods) where a successfully fulfilled order line item is converted into a permanent Asset record. This Asset record serves as the single source of truth for what the customer currently owns.
A Consultant should recommend assetization for a commercial product or service when it is likely to be involved in future customer management and transactions. The three main factors that necessitate creating an Asset record are:
The product/service sold has a recurring charge (B):
A recurring charge means the service/product will be billed repeatedly (e.g., monthly). To ensure the billing system receives the correct information and to manage any future pricing changes (like applying a promotional discount for a specific period), the service must exist as a persistent Asset record. Billing systems typically interface with the Asset/Subscription object to determine what to invoice each cycle.
The product/service sold can undergo future attribute changes (C):
The core purpose of the Move, Add, Change, Delete (MACD) process is to allow customers to modify their existing services. If a product attribute (e.g., Internet speed, color of a device, service plan) can be changed, the system needs an Asset record to track the current attribute values (the "As-Is" state). When a customer initiates a change, the system converts this Asset's current state into an order line item for modification.
The product/service sold will have child features added in the future (A):
Products that are part of a bundle or have a hierarchical structure (Parent $\rightarrow$ Child) must be tracked as Assets so that their children or sub-features can be managed, added, or removed later. For example, if a base service (Asset) allows for the addition of premium channels (new Assets), the base service must first exist as an Asset to act as the parent for the new features.
Why D and E are incorrect:
D (High-volume, one-time billing event, such as a pay-per-view): One-time, high-volume transactional items (like PPV events or movie rentals) are typically not assetized. They are billed once and retired. Creating millions of short-lived asset records would rapidly consume storage and severely degrade system performance.
E (Device accessory, such as a phone case): Simple, one-time purchase equipment without a service component (like a phone case or charger) is rarely assetized, as it has no recurring charge (B) and generally does not undergo MACD changes (C).
NEW QUESTION # 25
At which three levels can Store Action Plan Templates for recommended tasks for a visit be defined?
Answer: A,D,E
Explanation:
Store Action Plan Templates provide contextual task recommendations by connecting reusable Action Plan Templates with the retail hierarchy where those activities are applicable. The supported retail contexts are Retail Store Group, Retail Store, and In-Store Location.
A Retail Store Group provides broad reusable scope. Stores with similar layouts, product ranges, commercial agreements, or operational characteristics can be grouped so that common activities can be recommended consistently across those stores. Salesforce specifically uses Retail Store Groups to organize locations with common characteristics and to reduce repetitive configuration.
The Retail Store level provides a more specific context when a task is applicable to one physical outlet rather than every store in a group. The In-Store Location level offers the finest execution granularity for activities associated with specific areas such as an aisle, primary shelf, endcap, checkout counter, or back room.
These entities form part of the Salesforce Retail Execution data model together with Store Action Plan Template, Action Plan Template, Visit, and other activity-planning objects. This layered architecture allows recommended visit activities to be associated with the level of the retail hierarchy most appropriate to the business requirement.
Study Guide Topics:Visit Planning - > Store Action Plan Template - > Retail Store Group - > Retail Store - > In-Store Location
NEW QUESTION # 26
What standard CG object is used in CG cloud to record information about a specific retail store within a given Retailer?
Answer: A
Explanation:
The Retail Store object represents an individual physical outlet within a retailer ' s organizational structure.
Salesforce deliberately separates the customer organization represented by Account from the physical selling locations where field representatives execute retail activities.
The Account object stores information about the retailer, distributor, wholesaler, or other customer organization, while Retail Store stores information about each physical store. Salesforce identifies Retail Store as the location where products are stored and sold.
A retailer can therefore have one Account associated with multiple Retail Store records. Each store can maintain its own operational characteristics, including location, delivery method, recommended visit frequency, store type, products, in-store locations, visits, orders, and other Retail Execution data. Retail Stores can also be organized into Retail Store Groups when multiple outlets share characteristics such as format, geographic area, size, or membership in a retail chain.
Assortments serve a different function: they define collections of products eligible or targeted for sale. They do not represent physical retail outlets. Therefore, Retail Store is the standard Consumer Goods object used to model each specific store operated within a retailer.
Study Guide Topics:Data Setup - > Account - > Retail Store - > Retail Store Group - > Retail Hierarchy
NEW QUESTION # 27
A developer has modified the EPC price amount of one mobile device using the Product Designer from Communications Cloud. After the price has been changed, the developer wants to check the previous EPC price amount to track pricing metrics and get some forecast metrics.
How can the developer check the previous price amount on the mobile device?
Answer: A
Explanation:
To track pricing changes, Salesforce recommends enabling Field History Tracking on Price List Entry, which logs:
Old price
New price
User
Time of change
This is the simplest way to review previous pricing.
Why others are wrong:
A requires custom triggers-not recommended.
C EPC Project history tracks metadata changes, not price list values.
D Versioning is for product specifications, not PLE prices.
NEW QUESTION # 28
Which three statements are Correct about Store Products?
Answer: A,C,D
Explanation:
A Store Product represents the relationship between a Product2 record and a particular Retail Store or In- Store Location. This relationship supplies the store-specific product context required by several Retail Execution processes.
For Inventory Checks, Salesforce must determine which products are relevant to the store being visited. Store Product records provide that relationship, allowing the Inventory Check experience to present applicable products rather than the entire enterprise product catalog. The same store-level product context supports the Search and Scan experience, where field representatives locate a product directly or scan its barcode while performing an inventory assessment.
Store Products also contribute to order capture. Salesforce stores operational attributes on the Store Product relationship, including the associated Product, Retail Store, In-Store Location, default order quantity, and favorite-product indicator. These fields allow the order experience to identify products that are relevant to a specific outlet and facilitate efficient repeat ordering.
Salesforce distinguishes Store Product from Store Assortment: Store Product represents products directly associated with a store or in-store location, while assortments define broader groups of products eligible for sale.
Study Guide Topics:Data Setup - > Store Product - > Inventory Check - > Search and Scan - > Order Capture
NEW QUESTION # 29
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