New ITIL-4-Foundation Test Cost | ITIL-4-Foundation Detailed Study Dumps

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The ITIL ITIL-4-Foundation certification exam is an industrial-recognized ITIL 4 Foundation Exam (ITIL-4-Foundation) certificate that is designed to validate candidates' skills, experience, and knowledge quickly. The ITIL 4 Foundation Exam (ITIL-4-Foundation) certification exam has been inspiring ITIL professionals since its beginning. Now this ITIL-4-Foundation certification exam has become solid proof of certain skills set and knowledge.

ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System (SVS)15%- Service Value Chain
- Governance
- Practices Overview
Topic 2: Service Management Key Concepts25%- Value and Value Co-creation
- Service Relationships and Stakeholders
Topic 3: ITIL Practices Overview15%- Service Desk
- Problem Management
- Service Level Management
- Change Enablement
- Incident Management
Topic 4: Four Dimensions of Service Management20%- Organizations and People
- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
Topic 5: ITIL Guiding Principles25%- Collaborate and Promote Visibility
- Focus on Value
- Keep It Simple and Practical
- Think and Work Holistically
- Start Where You Are
- Optimize and Automate
- Progress Iteratively with Feedback

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ITIL 4 Foundation Exam Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which Practice includes management of workarounds and known errors?

Answer: A

Explanation:
Explanation
What is problem management?
The purpose of problem management is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Problems are related to incidents, but it is important to differentiate them in the way they are managed:
* Incidents have an impact on users or business processes, and must be resolved so that normal business activity can take place.
* Problems are the causes of incidents therefore they require investigation and analysis to identify the causes, develop workarounds, and recommend longer-term resolution. This reduces the number and impact of future incidents.


NEW QUESTION # 74
Which service value chain activity deals with the purchase of new products?

Answer: C

Explanation:
Explanation
In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
Plan
Engage
Design and Transition
Obtain/Build
Deliver and Support
Improve
https://www.bmc.com/blogs/itil-service-value-chain/


NEW QUESTION # 75
Which is a service request?

Answer: B


NEW QUESTION # 76
How should automation be implemented?

Answer: D


NEW QUESTION # 77
What is a problem that has been analysed but has not been resolved?

Answer: C


NEW QUESTION # 78
......

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