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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Real Exam Qty: | 60 |
| Exam Price: | $450 USD |
| Related Certifications: | Certified Implementation Specialist - IT Operations Management Certified Implementation Specialist - Data Foundations (CMDB & CSDM) ServiceNow Certified System Administrator |
| Exam Format: | Multiple Select (multiple answers), Multiple Choice (single answer), Scenario-based questions |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Recommended Training: | ServiceNow ITSM Implementation Training CIS-ITSM Official Blueprint & Study Guide |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
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ServiceNow is a cloud-based platform that is used to provide IT service management (ITSM) support to organizations. To ensure the highest level of quality and efficiency, ServiceNow offers a certification program for IT professionals. One of the certifications offered is the Certified Implementation Specialist - IT Service Management (CIS-ITSM). The CIS-ITSM certification validates the skills and knowledge of IT professionals in ServiceNow ITSM implementation.
The CIS-ITSM Certification Exam is designed for professionals who are responsible for implementing and managing ITSM solutions using ServiceNow. CIS-ITSM exam covers a wide range of topics, including ITSM best practices, ServiceNow applications, ITSM processes, and ServiceNow administration. Certified Implementation Specialist - IT Service Management certification is highly valued in the industry as it demonstrates a professional's expertise in implementing and managing ITSM solutions using ServiceNow, making them highly sought after by organizations looking to improve their IT processes. Passing the CIS-ITSM Certification Exam can give professionals a competitive edge in the job market and help them advance their careers in the field of ITSM.
ServiceNow CIS-ITSM certification exam is an essential credential for IT professionals who want to demonstrate their understanding of IT service management best practices and their ability to implement and manage ServiceNow ITSM solutions. By earning this certification, IT professionals can enhance their career prospects and provide their organizations with the confidence that they have the necessary skills to optimize IT service delivery.
NEW QUESTION # 28
On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
Answer: B
NEW QUESTION # 29
Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)
Answer: A,C
NEW QUESTION # 30
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
Answer: B
Explanation:
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
NEW QUESTION # 31
Released in Quebec, what tool enables the creation of templates for Catalog Items?
Answer: A
NEW QUESTION # 32
Which of the following are valid Request States? (Choose all that apply.)
Answer: B,E
NEW QUESTION # 33
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