L5M9 Schulungsunterlagen - L5M9 Testfagen

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Operations management in different types of organisations
  • 3. Definitions of operations and operations management
- Critically assess the objectives and strategies of operations management
  • 1. The stages of development of operations strategy
  • 2. Order qualifying and order winning objectives
  • 3. From implementing to supporting to driving strategy
  • 4. Top down and bottom up perspectives of operations strategy
  • 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
Understand planning and control in operations management- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Lean operations and waste reduction
  • 2. Benchmarking techniques
  • 3. Continuous improvement (Kaizen)
- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)

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CIPS Operations Management L5M9 Prüfungsfragen mit Lösungen (Q41-Q46):

41. Frage
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

Antwort: B

Begründung:
Responsiveness is incorrect. The R in RATER stands for reliability. The full acronym is; reliability, assurance, tangibles, empathy, responsiveness. P.58


42. Frage
Managing the supply chain, inventory and the implementation of Lean processes fall under which category of activity of the Operational Process?

Antwort: D

Begründung:
This is delivery as these activity relate to ensuring the goods get to the final customer. See p.51


43. Frage
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 2?

Antwort: B

Begründung:
The correct answers are as follows:


44. Frage
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 7?

Antwort: B

Begründung:
The correct answers are as follows:


45. Frage
What is the purpose of a quality circle?

Antwort: C

Begründung:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111


46. Frage
......

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