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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 2: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 3: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 4: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 5: Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 6: Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q46-Q51):

NEW QUESTION # 46
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The Base Locale for the articles has not been enabled in the correct language.
B. Users have not been given the "Knowledge Analyst" role.
C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D. The User Group selected for authoring articles has been set to 'External".

Answer: B

NEW QUESTION # 47
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
C. The batch job for recommendations has not been executed.
D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
E. The profile CSO_ENABLE_SVC_KMHOME is set to Y.

Answer: B

NEW QUESTION # 48
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. nothing (DCS applications are always available to all users.)
B. a single "publish" action to complete the task
C. moving the application to Staging and subsequently to Production status
D. system administrator approval

Answer: A,C

NEW QUESTION # 49
Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
B. DCS application can be embedded in other sites.
C. Only one version of a DCS application can be active in production at any time.
D. Many DCS applications can be active in production at the same time.

Answer: A,B,C

NEW QUESTION # 50
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is real time
B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
D. is required for every DCS instance

Answer: A,D

NEW QUESTION # 51
......

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