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| Section | Weight | Objectives |
|---|---|---|
| Discovery and Scoping | 18% | - Define scope and create solution design - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Understand customer business objectives and challenges |
| Solution Design and Business Logic | 28% | - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Design data access and visibility rules |
| Analytics and Monitoring | 13% | - Implement error handling and logging - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting |
| Change Management and Training | 13% | - Develop user adoption strategy and documentation - Plan and execute change management activities - Define support processes and escalation paths - Create training materials and end-user guides |
| Implementation and Integration | 28% | - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Configure email and notification templates - Build and configure Experience Builder pages and components |
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NEW QUESTION # 88
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers
Answer: A,B,E
Explanation:
Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D.
Unauthenticated or guest useraccess is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
* Guestuser external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
* Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
* Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.
NEW QUESTION # 89
Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers
Answer: C,D
Explanation:
To make an external user an Experience Site Moderator, two of the several moderation permissions available to assign are Access Experience Management and Manage Experiences. Access Experience Management allows an external user to access Experience Workspaces and Builder from an ExperienceCloud site. Manage Experiences allows an external user to create, edit, and delete experiences, as well as manage settings and content for existing experiences.
NEW QUESTION # 90
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broaddigital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
Answer: A,B,D
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the waysthat Salesforce PRM can help DF are:
* Automating partner onboarding process. You can use Salesforce PRM to create guided onboarding flows that automate tasks, approvals, and notifications for your partners.
* Providing reports and dashboards access to partners. You can use Salesforce PRM to share reports and dashboards with your partners that show their performance, pipeline, and revenue.
* Preventing channel conflict. You can use Salesforce PRM to assign leads and opportunities to your partners based on rules and criteria that ensure fair distribution and avoid duplication.
NEW QUESTION # 91
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
Answer: D
Explanation:
Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.
NEW QUESTION # 92
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
Answer: C
Explanation:
When building an HR help desk app using Experience Cloud, you need to consider some points, such as:
* HR user profile is not only available in Employee Cloud with Employee permission set license. HR user profile is a standard profile that can be used with any user license type that supports Experience Cloud access.
* In order to protect employee privacy, the HR help desk app does not need to be created in a different org than the main org. You can use sharing settings and permissions to control who can access what data in your org.
* In order to leverage organizational structure, the HR help app must be created in the main org. This will allow you to use role hierarchy and public groups to share data based on your org structure.
* HR user profile is not only available in Enterprise and Performance Editions with HR permission set license. HR user profile is available in any edition that supports Experience Cloud.
NEW QUESTION # 93
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