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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Practices30%- Service management practices
  • 1. Problem management
    • 2. Business continuity management
      • 3. Incident management
        • 4. Capacity and performance management
          • 5. Service level management
            • 6. Change enablement
              • 7. Service request management
                • 8. Availability management
                  - General management practices
                  • 1. Information security management
                    • 2. Supplier management
                      • 3. Relationship management
                        • 4. Continual improvement
                          - Technical management practices
                          • 1. Deployment management
                            • 2. Software development and management
                              • 3. Infrastructure and platform management
                                ITIL Service Value System20%- Service value chain
                                • 1. Deliver and support
                                  • 2. Engage
                                    • 3. Obtain/build
                                      • 4. Design and transition
                                        • 5. Plan
                                          • 6. Improve
                                            - Continual improvement
                                            - Purpose and components
                                            - Governance
                                            Technology and Information Management10%- Role of technology in service management
                                            - Information management principles
                                            Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                            - Service management as a practice
                                            - Services, service offerings, service relationships
                                            ITIL Guiding Principles15%- Keep it simple and practical
                                            - Optimize and automate
                                            - Collaborate and promote visibility
                                            - Think and work holistically
                                            - Progress iteratively with feedback
                                            - Focus on value
                                            - Start where you are
                                            Organizational Structure and Roles10%- Teams and groups
                                            - Key roles and responsibilities

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                                            Because the ITIL 4 Foundation (ITILFND_V4) test has a restricted time constraint, time management must be exercised to get success. Only with enough practice one can answer real EXIN ITILFND_V4 Exam Questions in a given amount of time. It has created three formats to aid EXIN ITILFND_V4 applicants in practicing and organizing their time for this aim.

                                            EXIN ITIL 4 Foundation Sample Questions (Q159-Q164):

                                            NEW QUESTION # 159
                                            What must always be done before an activity is automated?

                                            Answer: B


                                            NEW QUESTION # 160
                                            When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

                                            Answer: D


                                            NEW QUESTION # 161
                                            Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

                                            Answer: B


                                            NEW QUESTION # 162
                                            Which practice recommends using tools for collaboration and the automated matching of symptoms?

                                            Answer: D


                                            NEW QUESTION # 163
                                            Which guiding principle focuses on reducing costs and human errors?

                                            Answer: B


                                            NEW QUESTION # 164
                                            ......

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