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Salesforce Education-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Education Cloud Configuration22%- Work with Education Data Architecture (EDA) setup and configuration
- Understand capabilities, features, and compatibility with other Salesforce products
- Install and configure Salesforce Education solutions
Topic 2: Analytics7%- Design and implement reports and dashboards for education stakeholders
- Apply CRM Analytics and reporting solutions for education use cases
Topic 3: Implementation Strategies and Best Practices18%- Plan, gather requirements, design, build, test, document, deploy, and optimize solutions
- Governance, change management, staffing, deployment, and adoption best practices
Topic 4: Integration and Data Management16%- Data migration, quality, governance, and volume management
- Assess integration requirements and strategies with external systems
- Use EDA and data tools effectively
Topic 5: Solution Design19%- Evaluate account and contact models, data relationships, and scalability
- Design solutions aligned with educational processes and data models
- Design for student lifecycle management
Topic 6: Domain Expertise18%- Explain Education Cloud solutions for K-12 institutions
- Determine solution set for customer requirements: marketing, engagement, recruitment, admissions, student experience, advancement, alumni relations

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Salesforce Certified Education Cloud Consultant Exam Sample Questions (Q84-Q89):

NEW QUESTION # 84
An Advancement office is evaluating the automation capabilities of the Education Data Architecture (EDA).
The office needs to be able to identify inactive addresses and have them sync to the contact record.
How should the consultant meet this requirement?

Answer: C

Explanation:
Explanation
The Education Data Architecture (EDA) provides a feature to track and manage multiple addresses for contacts and accounts using the Address object1. The Address object has a field called "Inactive" that indicates whether the address is currently in use or not2. By selecting the "Inactive" checkbox on the Address record, the consultant can mark the address as inactive and have it sync to the contact record. The contact record will then show the inactive address in the Mailing Address field, with a strike-through line to indicate that it is no longer valid3.
Setting the inactive address on the contact record through integration is not a recommended solution, as it would bypass the EDA address management feature and create inconsistency between the contact and address records. Developing a custom trigger to update the contact record is also not necessary, as EDA already provides a built-in mechanism to handle inactive addresses using the Address object.
References:
1: Understand Addresses in EDA - Salesforce
2: EDA Object Reference - Salesforce
3: Manage Simple Changes to Address Records - Salesforce


NEW QUESTION # 85
A college wants to expand Its existing Salesforce environment to include adviser Link. Students will need to create and edit appointments with their advisor.
Which two Customer Community licenses can be used which Advisor Link?

Answer: A,B

Explanation:
Customer Community Plus and Customer Community Plus Login are two Customer Community licenses that can be used with Advisor Link. Customer Community Plus is a license type that enables users to access Advisor Link features such as early alerts, appointments, and program plans from a portal. Customer Community Plus Login is a variation of Customer Community Plus that is based on logins rather than users. Customer Community and Customer Community Login are not license types that can be used with Advisor Link. Reference:
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_requirements.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.users_license_types_communities.htm&type=5


NEW QUESTION # 86
A primary school will implement Student Success Hub to support student needs from K-12. The school primarily needs to track students' families and communicate with the parents on issues.
Which default account model should the consultant recommend?

Answer: A

Explanation:
Explanation
The Household Account Model in EDA creates one account for each household and associates multiple contacts with that account. This model is suitable for tracking students' families and communicating with the parents on issues. The Household Account Model also provides features such as automatic household naming, address management, and rollup fields. The consultant should recommend this model for the primary school that will implement Student Success Hub. References: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Models]


NEW QUESTION # 87
A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria.
What should the consultant do?

Answer: C

Explanation:
Explanation
The consultant should leverage the existing flow Sample: Application Auto Admit to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect.
A flow is a tool that allows users to automate business processes by guiding users through screens, collecting data, or executing actions. Sample: Application Auto Admit is an existing flow in Admissions Connect that allows users to automatically admit applicants if they meet certain criteria, such as GPA or test scores. The consultant can leverage the existing flow Sample: Application Auto Admit to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect by configuring and customizing the flow to match their admission requirements and policies. Creating a new flow, activating the ApplicantCommunityHomePageController Apex class, or developing a custom trigger that checks the submission deadline against the current date are not things that the consultant should do to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect.
References:
https://help.salesforce.com/s/articleView?id=sf.flow.htm&type=5
https://www.salesforce.org/products/admissions-connect/overview/


NEW QUESTION # 88
An Advancement office is evaluating the automation capabilities of the Education Data Architecture (EDA). The office needs to be able to identify inactive addresses and have them sync to the contact record.
How should the consultant meet this requirement?

Answer: C

Explanation:
The Education Data Architecture (EDA) provides a feature to track and manage multiple addresses for contacts and accounts using the Address object1. The Address object has a field called "Inactive" that indicates whether the address is currently in use or not2. By selecting the "Inactive" checkbox on the Address record, the consultant can mark the address as inactive and have it sync to the contact record. The contact record will then show the inactive address in the Mailing Address field, with a strike-through line to indicate that it is no longer valid3.
Setting the inactive address on the contact record through integration is not a recommended solution, as it would bypass the EDA address management feature and create inconsistency between the contact and address records. Developing a custom trigger to update the contact record is also not necessary, as EDA already provides a built-in mechanism to handle inactive addresses using the Address object.
Reference:
1: Understand Addresses in EDA - Salesforce
2: EDA Object Reference - Salesforce
3: Manage Simple Changes to Address Records - Salesforce


NEW QUESTION # 89
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