Salesforce-Communications-Cloud Exam Collection Pdf, Salesforce-Communications-Cloud Cert Guide

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Analytics & Reporting	15%	- Communications Cloud analytics capabilities - Reporting for operations and finance - Key metrics and dashboards
Salesforce Communications Cloud Overview	10%	- Core components and architecture - Use cases and customer benefits - Communications Cloud value proposition and capabilities
Product Catalog Management	15%	- Offerings and pricing strategies - Service characteristics and resource specifications - Defining products and services
Order Management	20%	- Product catalog management - Pricing and bundled offerings - Omni API and Order Capture - Order lifecycle management
Fulfilment & Provisioning	20%	- Inventory and allocation - Fulfilment order orchestration - Resource pool management - Service activation processes
Billing & Revenue Management	20%	- Invoice generation and management - Usage-based billing - Billing architecture and processes - Revenue recognition concepts

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
B. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
C. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
D. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

Answer: C,D

Explanation:
To accommodate customer-specific pricing in a B2B context, creating a new Promotion with price overrides (A) and establishing a Frame Agreement Contract with contract line items reflecting the negotiated prices (B) are effective strategies. These actions ensure that the pricing reflects the negotiated terms and is applied consistently across orders, providing a structured and scalable approach to managing customer-specific agreements.References:Salesforce CPQ documentation on promotions, price overrides, and contract management.

NEW QUESTION # 30
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
B. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
C. Attach an Omniscript ta task and handle the integration manually
D. Use Apex to be able to send the customized payload and interpret the response

Answer: D

Explanation:
For complex integrations with nonstandard error responses, using Apex to customize the payload and interpret the response (B) offers the flexibility to handle unique integration requirements and error handling, ensuring seamless communication between Salesforce and the fulfillment system.References:Salesforce Apex development documentation and integration best practices.

NEW QUESTION # 31
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Modify Order
B. Disconnect and New order
C. Change of Plan
D. Apply Promotion

Answer: C

Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.

NEW QUESTION # 32
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use the integration procedure to manage the various task that technician need to undertake
B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
C. Use call out to fully automate the flow so that no manual steps are required
D. Use data raptor to assist with integration and introduce several manual task into the flow.

Answer: B

Explanation:
To support manual tasks required by technicians, designing and attaching OmniScripts to manual tasks (A) provides a guided, step-by-step interface. This aids technicians in completing necessary steps and ensures accurate information is relayed back to the order management system.References:Salesforce Industries documentation on OmniScripts and manual task management.

NEW QUESTION # 33
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
B. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
C. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
D. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

Answer: A,B

Explanation:
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:
Salesforce platform governor limits and bulk order processing best practices.

NEW QUESTION # 34
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