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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Service Request Management- Customer interaction handling
  • 1. Communication templates and notifications
    • 2. Omnichannel support processes
      - Case and ticket handling
      • 1. SLAs and escalation management
        • 2. Creation, routing, and assignment rules
          Field Service and Dispatch- Field service operations
          • 1. Scheduling and dispatch rules
            • 2. Work order management
              Integrations and Extensions- Integration capabilities
              • 1. Third-party system integration
                • 2. REST APIs and integration flows
                  Reporting and Analytics- Service analytics
                  • 1. Dashboards and KPIs
                    • 2. Operational reporting
                      Knowledge Management- Knowledge articles
                      • 1. Search and recommendation usage
                        • 2. Creation and lifecycle management
                          Oracle Fusion Service Overview- Service Configuration Basics
                          • 1. Security roles and access control
                            • 2. Basic setup and administration
                              - Core Service Architecture
                              • 1. Service request lifecycle management
                                • 2. Fusion Service data model and components

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                                  New Oracle 1Z0-1064-26 Dumps Questions - Upgrade 1Z0-1064-26 Dumps

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q23-Q28):

                                  NEW QUESTION # 23
                                  Which three statements are true about building Digital Customer Service (DCS) applications?

                                  Answer: B,C,D


                                  NEW QUESTION # 24
                                  What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

                                  Answer: A,B,C,D


                                  NEW QUESTION # 25
                                  Which two options are true about role synchronization for Digital Customer Service (DCS)?

                                  Answer: A,B


                                  NEW QUESTION # 26
                                  Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

                                  Answer: C,D


                                  NEW QUESTION # 27
                                  You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
                                  Which is the correct first action in configuring "My Knowledge"?

                                  Answer: F


                                  NEW QUESTION # 28
                                  ......

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