ITIL-4-Foundation日本語版テキスト内容、ITIL-4-Foundation模擬試験

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Guiding Principles	25%	- Progress Iteratively with Feedback - Focus on Value - Think and Work Holistically - Start Where You Are - Collaborate and Promote Visibility - Keep It Simple and Practical - Optimize and Automate
Service Management Key Concepts	25%	- Value and Value Co-creation - Service Relationships and Stakeholders
ITIL Practices Overview	15%	- Change Enablement - Incident Management - Service Desk - Service Level Management - Problem Management
ITIL Service Value System (SVS)	15%	- Governance - Service Value Chain - Practices Overview
Four Dimensions of Service Management	20%	- Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology

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ITIL 4 Foundation Exam 認定 ITIL-4-Foundation 試験問題 (Q27-Q32):

質問 # 27
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Service operation
B. Continual service improvement
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C. Service transition
D. Service strategy

正解：B

質問 # 28
Which statement about the 'four Ps' of service design is CORRECT?

A. Processes refers to skill and training
B. Partners refers to suppliers and vendors
C. People refers to technology and tools
D. Products refers to producers and metrics

正解：B

質問 # 29
Which statement about problems is CORRECT?

A. Problems must be resolved quickly in order to restore normal business activity.
B. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
C. Problems are not related to incidents.
D. Problem prioritization involves risk assessment.

正解：D

解説：
Reference: https://www.bmc.com/blogs/itil-problem-management/

質問 # 30
Which is an example of improving service utility using service management automation?

A. Monitoring service availability
B. Reducing the time to compile service data
C. Pre-determined routing of a service request
D. Faster resource allocation

正解：D

質問 # 31
Which is the definition of an IT asset?

A. Any request from a user that is a normal part of service delivery
B. Any component that needs to be managed to deliver a service
C. Any change of state that has significance for the management of a service
D. Any financially valuable component that contributes to a service

正解：D

解説：
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%
20asset%20is%20any%20financially,cloud%20services%2C%20and%20client%20devices.

質問 # 32
......

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