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| Section | Weight | Objectives |
|---|---|---|
| Fast Development and Delivery | 15% | - Software development and testing practices - Automation and cloud technologies - Architecture management and business analysis |
| Concepts of High-velocity IT | 20% | - Digital products and digital technology - Characteristics and objectives of high-velocity IT - Digital transformation and IT transformation |
| Co-created Value and Assured Conformance | 5% | - Relationship management and service design - Governance, risk, and compliance |
| Digital Product Lifecycle and ITIL Operating Model | 20% | - Four dimensions of service management - ITIL service value system and service value chain - Digital product lifecycle integration |
| Fundamental Principles and Concepts | 15% | - Design thinking, complexity thinking, and service-dominant logic - ITIL guiding principles - Lean, Agile, DevOps, and continuous improvement |
| Resilient Operations | 10% | - Service continuity and infrastructure management - Monitoring, incident, and problem management - Availability, capacity, and performance management |
| Valuable Investments | 15% | - Portfolio management and investment prioritization - Strategic alignment and innovation |
>> Real ITIL-4-Specialist-High-velocity-IT Questions <<
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NEW QUESTION # 17
A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization ' s leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
* The pilot did not adequately address governance, risk, and compliance issues
* The organization is focused on innovation and lead time is not a priority
* Leaders desire smaller, more frequent, and more reliable deployments
* The company's policies require that Dev, testing and Ops are separated duties
Answer: C
Explanation:
In a heavily regulated organization, leadership concerns about CI/CD usually center on control, compliance, segregation of duties, auditability, and policy alignment. That makes statement 1 highly likely: the pilot may have proven speed and quality improvements without fully addressing governance, risk, and compliance expectations. Statement 4 is also highly likely because many regulated environments maintain formal separation between development, testing, and operations responsibilities.
Statement 2 is unlikely, because the scenario specifically says the pilot reduced lead time for quality changes, which leadership found impressive. Statement 3 describes a likely desired outcome of CI/CD, not a reason for resistance.
NEW QUESTION # 18
Which statement about service requests is CORRECT?
Answer: C
NEW QUESTION # 19
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?
Answer: D
NEW QUESTION # 20
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization ' s sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
Answer: C
Explanation:
The organization is using a traditional, big-design-up-front approach in a market where features and customer expectations change quickly. That creates a high risk of slow delivery, outdated requirements, and missed market opportunities. Minimum viable products are especially beneficial here because they allow the organization to release sooner, gather feedback faster, and evolve the product based on actual user response.
A/B testing is useful, but generally after something is already in use. Cost of delay is a prioritization concept rather than the main delivery technique needed here. ROI is a financial evaluation method, not the primary operational change required.
C is best because MVPs help the organization shift from long, fully-specified delivery cycles to faster learning and earlier value realization, which is a core HVIT theme.
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NEW QUESTION # 21
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?
Answer: B
NEW QUESTION # 22
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