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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Planning & Solution Design	25%	- Design Sales Cloud solution 1. Design account and contact management 2. Design lead management process 3. Design opportunity management - Define data model requirements 1. Record types and page layouts 2. Custom objects design 3. Field-level security - Design user adoption strategy 1. Change management 2. Training requirements
Integration & Optimization	15%	- Performance optimization 1. Salesforce Mobile app configuration 2. Lightning Experience optimization - Integration requirements 1. Third-party integrations 2. Email integration 3. Calendar integration - Ongoing support and maintenance 1. User adoption monitoring 2. Release management
Analytics & Insights	10%	- Configure analytics features 1. Forecasting configuration 2. Sales Cloud Einstein features 3. Einstein Analytics basics - KPI measurement 1. Report on business outcomes 2. Define success metrics
Customer Discovery	15%	- Determine the scope and business objectives 1. Identify key stakeholders 2. Define business requirements 3. Assess current business processes - Conduct discovery sessions 1. Understand sales methodology 2. Document pain points and challenges 3. Capture success criteria
Salesforce Configuration	25%	- Configure reporting and dashboards 1. Custom report types 2. Standard and custom reports 3. Dashboard components - Set up Sales Cloud features 1. Configure Einstein Activity Capture 2. Configure lead scoring 3. Set up Salesforce Engage - Implement automation 1. Process Builder 2. Approval processes 3. Flow Builder
Migration & Data Management	10%	- Data quality management 1. Matching rules 2. Duplicate rules - Data migration strategy 1. Data mapping 2. Data validation rules 3. Data loader configuration

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q162-Q167):

NEW QUESTION # 162
The Cloud Kicks pipeline and forecasting reports are inaccurate because sales reps are creating opportunities after they are already closed won. Sales management wants visibility into how often the sales reps are creating these types of opportunities.
Which solution should the consultant recommend?

A. Run the opportunity Pipeline line standard report to view the upcoming opportunities by stage.
B. implement automation to update the opportunity to the first stage in the sales process.
C. Configure a report that displays opportunities that have an earlier dosed date than

Answer: C

Explanation:
To provide visibility into how often sales reps are creating opportunities after they are already closed won, the best solution is to configure a report that displays opportunities with a closed date earlier than the created date. This report will highlight any discrepancies where opportunities are being backdated, allowing sales management to monitor and address this issue directly.
Reference:
Reporting on Opportunity History
Creating Reports to Monitor Sales Activities

NEW QUESTION # 163
How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

A. Establish KPIs for end users.
B. Demo Sales Cloud to end users.
C. Observe end users.

Answer: C

Explanation:
During the Discovery phase, observing end users in their natural work environment provides invaluable insights into their workflows, pain points, and needs. This approach helps consultants understand the context in which users operate, informing more tailored recommendations and configurations for the Sales Cloud implementation. Observing users can reveal specific requirements that might not surface through interviews alone, making it a foundational method for accurately determining the necessary capabilities for the implementation.

NEW QUESTION # 164
Northern Trails Outfitters (NTO) is ready to start the next phase of its Salesforce implementation. A consultant recommends using Universal Process Notation (UPN) to document the business process maps NTO will use as its guide.
As NTO maps out its processes, which two key principals of UPN should the team keep in mind?
Choose 2 answers

A. Keep version control and change history at the diagram level.
B. Limit the number of activity boxes on the screen to 8 to 10.
C. Attach supporting information at the detail level.
D. Use symbols of different colors, arrows, and swim lanes for clarity.

Answer: A,B

NEW QUESTION # 165
A sales representative at Universal Containers who recently lost a sales deal to a competitor has set the
opportunity stage to closed/lost. What impact will this have on the opportunity in the forecast?

A. It will be associated with the lost forecast category and only sales managers will be able to view it in the
forecast.
B. It will be associated with the omitted forecast category and sales management must override to exclude
it from the forecast.
C. It will be associated with the closed forecast category and it contributes to the forecast.
D. It will be associated with the omitted forecast category and does NOT contribute to the forecast.

Answer: D

NEW QUESTION # 166
Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads' quality. CK is using Einstein Lead Scoring, Which solution should the consultant recommend?

A. Specify a default score of the leads added to the Campaign.
B. Create a custom score field to capture the marketing Campaign's quality.
C. Create a custom object to track the Lead Score and relate it to the Lead.
D. Add the Lead Score component to the Lead Detail page.

Answer: B

NEW QUESTION # 167
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