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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager (CRM) Exam |
| Exam Number: | 700-805 |
| Related Certifications: | Cisco Sales Certifications Cisco Customer Success Manager |
| Exam Price: | $80 USD (may vary by region) |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Real Exam Qty: | 55-65 |
| Exam Duration: | 75 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Cisco Customer Success Training Cisco Sales Certification Learning Path |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Exam Registration |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | No mandatory prerequisites, but familiarity with Cisco sales or customer success processes is recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
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NEW QUESTION # 99
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
Answer: A
Explanation:
This case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome. A low adoption rate indicates that the customer is not fully utilizing the solution or deriving the expected value from it. This can lead to dissatisfaction, reduced engagement, and increased likelihood of churn. A mitigation analysis can help identify the root causes of the low adoption rate, such as lack of training, technical issues, poor fit, or misalignment of expectations. Based on the analysis, a mitigation plan can be developed and implemented to address the issues and increase the adoption rate. For example, the plan could include providing more support, education, or guidance to the customer, resolving any bugs or glitches, customizing or adjusting the solution to better suit their needs, or redefining the success criteria and metrics. A mitigation analysis and plan can help improve the customer's satisfaction, retention, and loyalty, as well as increase the chances of a successful renewal.
NEW QUESTION # 100
A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and simplified proposal. Which Cisco offer should be suggested to the customer?
Answer: A
NEW QUESTION # 101
Which group of products are enterprise networking products?
Answer: D
NEW QUESTION # 102
Which services are contained in the CX portfolio?
Answer: B
NEW QUESTION # 103
Which service offering helps define the customer's IT vision and strategy?
Answer: A
Explanation:
Cisco offers different types of service offerings to help customers achieve their IT vision and strategy, such as support, optimization, training, and advisory. Among these options, the one that best helps define the customer's IT vision and strategy is advisory. Advisory services from Cisco provide expert guidance and insights to help customers design and deploy new solutions, streamline existing operations, or optimize their IT. Advisory services can also help customers align their IT goals with their business priorities, identify opportunities for innovation and growth, and measure and report on key performance indicators.
NEW QUESTION # 104
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